At a Glance
- Tasks: Lead the development of agentic AI solutions for Client360, driving intelligent automation.
- Company: Join JPMorgan Chase, a leader in commercial and investment banking.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to innovation and inclusion.
- Why this job: Shape the future of AI operations and enhance client engagement.
- Qualifications: 5+ years in AI operations and strong knowledge of agentic AI systems required.
The predicted salary is between 80000 - 100000 £ per year.
Client360 is one of JPMorgan Chase Commercial & Investment Bank’s strategic pillars, building the future of our business, and unifying the data fabric of all client activity. Combined with external data, Client360 leverages this unique data asset to deliver insight and enterprise rewiring at scale. Are you passionate about Agentic AI and operational transformation? As the Agentic AI Operations Lead, you will drive the development and management of agentic AI solutions, enabling intelligent automation across Client360. You will help shape the future of Client360, enhance client engagement, and accelerate business-wide growth and transformation.
Within Data, Digital and AI, as the C360 Agentic AI Operations Lead you will be responsible for the product development and technology build of the Agentic AI workbench and integrated control environment. On establishing this platform, you will work hand-in-hand with the platform and data operations teams to pivot their day-to-day activities into agent led workflows.
Job Responsibilities
- Partners with architecture and engineering to establish the future state architecture of the Agentic AI workbench, leveraging market leading agent orchestration, evaluation and connectivity protocols to keep C360 on the cutting edge of agent-led operations.
- Manages the delivery, optimization, and integration of agentic AI operations for Client360, ensuring alignment with CIB-wide goals and organizational objectives.
- Participates in the planning, execution, and risk management of AI operations programs, including frameworks for AI deployment, monitoring, and operational efficiency.
- Supports agentic AI initiatives, from ideation and development to implementation and continuous improvement, adapting to evolving business needs and managing risks.
- Coaches and mentors junior team members on best practices in AI operations management, business analysis, stakeholder engagement, and change management, enabling effective delivery of objectives.
- Collaborates with engineering, operations, and business teams to maintain and enhance agentic AI platforms, ensuring scalability, reliability, and user-centricity.
- Helps define the user experience for Client360 agentic AI operations, focusing on process optimization, data-driven insights, and stakeholder satisfaction.
- Supports foundational business processes that enable Client360 through AI-driven solutions.
- Assists in establishing and monitoring key performance indicators, ensuring agentic AI operations deliver measurable business value and support long-term strategic goals.
- Leverages analytics and AI tools to help derive actionable insights from integrated data and third-party sources, supporting comprehensive client profiles and improved decision-making.
- Understands the needs of internal teams and anticipates future requirements, collaborating with stakeholders across Markets, Payments, Global Banking, and the Private Bank to drive consistency and adoption of agentic AI solutions.
- Utilizes agentic AI operations to deliver personalized client experiences, streamline operations, and enhance decision-making, while supporting regulatory compliance and risk management.
Required Qualifications, Capabilities, And Skills
- 5+ years of experience or equivalent expertise delivering AI operations, business initiatives, or transformation programs.
- Strong knowledge of agentic AI systems, service delivery, business process improvement, strategic planning, and data analytics.
- Demonstrated ability to support adoption of key AI operations lifecycle activities including discovery, ideation, development, requirements definition, and value management.
- Experience supporting change within organizations and managing stakeholders across multiple functions.
- Track record of contributing to large-scale AI integration and analytics projects.
- Good understanding of AI integration techniques, data governance, regulatory compliance, and operational risk management.
- Customer-centric mindset with the ability to prioritize and deliver what clients and stakeholders need.
- Experience in working with cross-functional teams and managing stakeholders to drive AI innovation.
- Excellent problem-solving skills and strategic thinking about agentic AI operations and their impact on organizational objectives.
- Strong communication and interpersonal skills, with the ability to articulate and present complex AI concepts and insights to both technical and non-technical audiences.
- Experience with emerging technologies and best practices in AI operations, business analytics, and CRM.
Preferred Qualifications, Capabilities, And Skills
- Experience working in a highly matrixed, complex organization.
- Experience in AI operations management, business process management, CRM systems, or related fields within a financial institution.
- Bachelor’s degree in Business, Data Science, Computer Science, or a related field; advanced degree preferred.
- Experience in ensuring customers and stakeholders are engaged and positive about the AI solutions delivered.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Agentic AI Ops Lead employer: hackajob
At JPMorgan Chase, we pride ourselves on being an exceptional employer, particularly for the Agentic AI Ops Lead role within our innovative Client360 team. Our commitment to employee growth is evident through comprehensive training programs and mentorship opportunities, fostering a collaborative work culture that values diversity and inclusion. Located in a dynamic financial hub, we offer competitive benefits and the chance to be at the forefront of AI-driven transformation, making a meaningful impact on client engagement and business success.
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