Delivery Operations Lead in Whitehall

hackajob is partnering directly with Simply Business to hire for this role. Who Are We? We insure small businesses and enable big dreams not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades. We're a technology company as well as one that sells insurance. That means we build, we fail, we learn and we improve. Through our global social impact strategy, called 'The Big Dreams Project', we're working to help 10,000 small businesses start or grow by 2030.

What Is the Opportunity? Here's what you'll be doing: Most organisations treat process optimisation as a side project. At Simply Business, we see it as the engine of our tech strategy. We're looking for a Delivery Operations Lead to step into our Shared Services department and transform how we build and scale. You won't just be managing workflows; you'll be acting as a systems-thinking champion to eliminate friction, optimise throughput, and turn our engineering delivery into a streamlined, high-efficiency machine. Reporting to the Delivery Manager, you'll partner directly with Product and Engineering leaders to introduce global best practices, tackle systemic risks, and cut waste. With a background in software or data engineering, you understand the actual work behind the metrics. You will stabilise lead times, accelerate our time-to-market, and cut operational costs ensuring our engineering teams can focus on doing their best, most impactful work.

As one of our Delivery Operations Leads, you'll:

• Apply Lean, Six Sigma, and Kaizen practices to overhaul end-to-end workflows and eliminate system-wide bottlenecks.
• Build and maintain dynamic workflow maps that expose blockers, highlight opportunities, and map out broader system impacts.
• Standardise and automate tools across Shared Services to streamline our discovery and software delivery lifecycles.
• Analyse core flow metrics (throughput, lead time, cycle time) to root out underlying issues and drive data-backed recommendations.
• Harness Jira, developer tooling, and BI platforms (like Looker or Tableau) to visualise process health and quantify the impact of change.
• Empower teams through self-service tooling, peer training, and data advocacy to embed a continuous-improvement mindset.

We're looking for someone who is:

• Experienced in process mastery, with an expert grasp of Lean, Six Sigma, or Theory of Constraints applied directly to software delivery.
• Tech-minded at heart, with 2 years of hands-on experience as a data or software engineer, alongside strong Jira administration skills.
• Skilled in data visualisation, capable of turning complex datasets into clear insights using tools like Tableau or Looker.
• A strategic communicator who can translate operational data into executive-level narratives that influence leadership without relying on direct authority.
• Adaptable, resilient, and comfortable cutting through ambiguity to bring clarity to fast-paced, evolving environments.
• An intentional collaborator and conscious change agent who values diverse perspectives, self-awareness, and guiding teams smoothly through growth.

Ready to build systems that actually scale? If you're an engineer at heart who loves untangling complex systemic puzzles, this is your sandbox. At Simply Business, we don't just tolerate optimisation; we rely on it to ship impactful software to hundreds of thousands of small businesses. You will have the autonomy, modern stack, and data-rich environment to build elegant, automated workflows that keep high-performing teams moving fast. No jargon, no rigid hierarchy just real systems impact, high-throughput delivery, and an inclusive culture that values your engineering perspective.

What are the benefits of working at Simply Business:

• We offer a great work-life balance where workloads are manageable and everyone has the flexibility to work hybrid on top of the 25 days annual leave (plus bank holidays).
• We offer the option to buy five more days of holiday with your flexible benefits.
• Our flexible parental leave allows you to approach an important time how you want- with six months full pay to the primary caregiver and four weeks full pay if you're the secondary caregiver.
• Our life event leave is an extra days leave every two years for those big moments in your life like moving house or your birthday.
• Long-serving employees get a two week paid sabbatical after five years of service, then four weeks off after ten years of service.
• Private medical insurance through BUPA, that covers any pre-existing condition is a core benefit.
• A health cash plan that covers your everyday medical expenses.
• We offer a competitive salary based on your experience and the current market, plus the potential to earn an annual bonus based on performance.
• Access to tools to support your personal development on our dedicated learning platform.
• Support for your mental health with access to counselling.
• We match what you put into your pension up to five per cent.
• Life assurance policy, with the option to increase it to ten times through our flexible benefit scheme.
• Our salary sacrifice car scheme gives you the option to buy a brand new, fully insured, and maintained car for a convenient fixed monthly amount taken from your gross salary (after 6 months service).
• Our flexible benefits scheme gives you an allocated amount to use each year on benefits like critical illness cover, dental insurance, travel insurance, or a gym membership.

Ready to join us and drive our success as a high-performing team? Apply today.

Employment Practices: Simply Business is committed to providing equality and opportunities for all employees and candidates considering a career with us. We offer a workplace where colleagues are treated with respect and dignity. We don’t (and won’t) discriminate either directly or indirectly on the grounds of race, colour, religion, belief, political opinion, disability, nationality, ethnic origin, sex, sexual orientation or relationship status at any stage of the hiring process or during the course of your employment.