At a Glance
- Tasks: Lead product management for custody data delivery and improve service level frameworks.
- Company: Join BNY Mellon, a leader in financial services with a focus on innovation.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and client service excellence.
- Why this job: Make a real impact in a dynamic environment while leading a talented team.
- Qualifications: Extensive experience in custody operations and strong leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
hackajob is partnering directly with BNY Mellon to hire for this role.
Position Summary
The Product Owner is accountable for defining, governing, and continuously improving the service level framework that underpins custody data delivery across the Enterprise Custody Services platform. The Product Owner ensures SLA performance is proactively managed, transparently measured, and deeply integrated into workflow tools such as Staff Workstation, Reporting, and Notification Manager, enabling operational teams to deliver predictable, client grade outcomes. The role combines product leadership, data governance, client service excellence, and operational oversight to drive high quality, timely, and reliable service monitoring for BNY's global custody clients.
Key Responsibilities
- SLA Strategy, Governance & Operating Model
- Define and maintain the end to end SLA framework, including metrics, prioritization logic, risk exposure drivers, and data quality requirements.
- Embed SLA rules into operational workflows and Staff Workstation, ensuring they become a core driver for prioritization, exception management, and escalation.
- Client Change Delivery
- Own the intake and triage of all client change submissions, ensuring each request is appropriately classified and routed for assessment.
- Coordinate Impact Assessments (IAs) by aligning with technology, operations, legal, and domain stakeholders to define scope, timelines, dependencies, cost, and contractual implications.
- Ensure SLA compliant turnaround, particularly for accelerated or regulatory changes, escalating risks that may affect service performance or deadlines.
- Facilitate governance routines between internal teams and the client to support prioritization, clarify requirements, and remove blockers.
- Communicate proactively with client counterparts and BNY leadership on progress, risks, decisions, and timelines across the change lifecycle.
- Leadership & Team Direction
- Provide executive leadership to SLA focused PODs, engineers, and analysts toward measurable outcomes.
- Drive adoption of best in class product practices, including OKR aligned execution, initiative definition, and cross POD coordination.
- Foster a culture of transparency, continuous improvement, and proactive client service excellence.
Required Skills & Experience
- Extensive experience in custody operations, data delivery, or large scale financial services platforms, ideally with deep knowledge of SLA driven environments.
- Proven track record in Product Development or equivalent, with strong leadership, communication, and stakeholder influencing skills.
- Demonstrated expertise in data management, operational workflows, risk monitoring, and reporting frameworks.
- Ability to navigate complex cross platform dependencies and drive outcomes through pods in an Agile operating model.
- Strong analytical mindset with ability to interpret data signals, operational metrics, and client needs to drive decision making.
Vice President, POM Product Management in Warrington employer: Hackajob Ltd
JPMorgan Chase is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Lead Site Reliability Engineer, you will not only tackle complex challenges but also benefit from extensive professional development opportunities and a strong commitment to diversity and inclusion. Located in a global financial hub, you'll be part of a team that values your expertise and encourages a culture of continuous improvement and technical excellence.
