Systems Engineer

hackajob is partnering directly with Raytheon UK to hire for this role.

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat.

Raytheon UK have a full time on-site, permanent opportunity for a Systems Engineer to join our team in Gloucester. We are looking for a talented engineer to be part of the IT support team delivering support to engineers and the wider business, ensuring the smooth operation of hardware, software, networks, and business critical systems. Your primary role would be to maintain a reliable IT environment and act as a bridge between project and business units via the JIRA Service Desk. This area of the business provides ISO27001:2022 aligned IT support at scale, collaborating with engineers to create, maintain and deliver secure, mission critical systems. Due to the interesting work we do and the sector this team is working in, we require all candidates to be willing and eligible to hold SC and eDV clearance.

Key Responsibilities:

• Perform routine maintenance, patching, and updates of the IT estate
• Conduct regular audits, reports and risk assessments
• Provide technical support to end users across thin clients, laptops, mobile devices, and peripherals
• Manage user accounts, onboard, offboard, manage permissions, and access to internal and external systems
• Contribute to the completion of milestones associated with your IT projects
• Maintain accurate documentation of incidents, resolutions, and asset inventory
• Assist with onboarding/offboarding processes, including device setup and recovery
• Support meeting rooms, AV equipment, printers, and telephony systems
• Diagnose and resolve hardware, software, and network issues on site

Required Skills and Experience:

• Experience of maintaining the laptop estate via the endpoint management software
• Knowledge of networking, including security and IT governance frameworks
• Working experience with IT project delivery
• Administration of Atlassian JIRA and Confluence
• PowerShell script writing and troubleshooting skills
• Strong knowledge of Windows and macOS
• Prior experience with working independently on site with minimal supervision

Additional Skills and Experience:

• CompTIA Network+, ITIL 4, ISO27001 or similar certification

Benefits:

• Competitive salary
• Contributory Pension Scheme (up to 10.5% company contribution)
• 6 times salary 'Life Assurance' with pension
• 25 days holiday (increasing with service) + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr)
• Company bonus scheme (discretionary)
• Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others
• Enhanced sick pay
• Enhanced family friendly policies including enhanced maternity, paternity