Service Management Configuration Lead in Southampton

Our Aerospace and Defence Hub in Farnborough delivers critical boundary security and managed services protecting UK defence networks at the organisation perimeter. About the Role The Boundary Managed Service Lead oversees the design, implementation and ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence security protocols. Key Responsibilities Boundary Service Management & Delivery Oversee end-to-end boundary managed service delivery including design, implementation and operations Manage boundary security SLAs, ensuring 100% compliance with availability, performance and security targets Lead boundary security operations team, ensuring round-the-clock monitoring and threat detection Manage boundary service P&L and resource allocation across multiple customer accounts Establish and maintain boundary service quality standards and operational procedures Design boundary traffic inspection, content filtering and advanced threat protection Implement MOD-compliant boundary configurations and security baselines Incident Management & Threat Response Technology & Service Development Lead service improvements and operational efficiency initiatives Develop and implement boundary security monitoring and reporting dashboards Team Leadership & Customer Management Manage customer relationships and provide executive-level reporting on boundary security posture Identify service expansion opportunities and support account growth Ensure boundary services maintain compliance with MOD security standards and regulatory requirements Support security compliance assessments and third-party audits Essential Requirements Security Clearance ~ Minimum 10 years' boundary security or network security experience Minimum 4 years managing boundary security operations or managed security services Track record of managing security operations teams and delivering managed services Strong understanding of network security architecture and boundary security design Proficiency in security incident investigation and threat analysis Knowledge of security event management, SIEM and log analysis Knowledge of managed service delivery models and SLA management Exceptional leadership and team management capabilities Experience managing high-security managed services contracts Highly competitive salary and comprehensive benefits package Enhanced pension and private medical insurance Flexible working and professional development support Opportunity to protect critical UK defence networks Application Process & Security Vetting DV clearance is essential. Equal Opportunities DXC Technology is an equal opportunities employer committed to building diverse, inclusive teams. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.