At a Glance
- Tasks: Lead software support services and manage client relationships across exciting projects.
- Company: Join Kainos, a people-first tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive salary, growth opportunities, and a supportive work culture.
- Other info: Dynamic role with opportunities for professional development and career advancement.
- Why this job: Make a real impact while working with a diverse and ambitious team.
- Qualifications: Experience in IT service management and strong client relationship skills required.
The predicted salary is between 50000 - 65000 £ per year.
Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact.
Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference.
Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark?
Join us and be part of something bigger.
As a Software Service Manager, you will be responsible for managing the day-to-day delivery of software support services , as well as engaging in relevant client-relationships , across a variety of projects.
This will include managing people , resources, finances, and reporting while ensuring adherence to robust quality standards including but not limited to ISO20000.
You will also assist the senior management team with business growth within existing accounts as well as supporting business development activity for potential new clients.
Minimum requirements: Experience working in a commercial IT (software) environment , with a thorough understanding of service management.
Eligibility for security clearance is a must.
Experience of adhering to the disciplines and quality standards of service and project management, ideally with a good understanding of ISO2000 standard.
Evidence of developing and managing sound client-supplier relationships .
Considerable experience in a relevant technical environment.
Experience of facilitating workshops and discussion.
Ability to make sensible decisions under pressure taking a balanced view of client demands and Kainos commercials.
Desirable: Experience of working with key ITSM for example Service Now Accreditation of ITIL foundation or similar.
The successful candidate will exhibit the following: Delivery Manage the transition of projects from the development environment into support and project manage minor development/service work.
Function as a key interface between technical, functional and client teams.
Develop, implement, and maintain service standards and procedures for the Managed Services Practice.
Support the Senior Service Manager in all aspects of service delivery i ncluding contractual service level agreements, staff planning, financial operations and customer satisfaction.
Manage blended service teams across multiple locations working in collaboration with client and partner resources to share knowledge, meet requirements and continually improve service.
Ensure regular reporting to clients and Kainos management via client service meetings and internal support reviews.
Manage incident escalations - escalating to Kainos senior management as appropriate.
Business Development
Software Service Manager employer: Hackajob Ltd
At loveholidays, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Product Designer, you'll have the opportunity to contribute to meaningful projects that enhance customer experiences while enjoying a range of benefits, including professional development opportunities and a supportive team environment in a vibrant location. Join us in our mission to make travel accessible for everyone and be part of a company that values your creativity and input.
StudySmarter Expert Advice🤫
We think this is how you could land Software Service Manager
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Hackajob Ltd or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Hackajob Ltd.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Hackajob Ltd.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Hackajob Ltd that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Service Manager
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Hackajob Ltd.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Hackajob Ltd and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Hackajob Ltd
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Hackajob Ltd uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
