At a Glance
- Tasks: Design and deliver AI agents that transform customer experiences across various industries.
- Company: Join Sierra, a leading AI platform company with a vibrant culture and global presence.
- Benefits: Enjoy flexible time off, health benefits, and a supportive work environment.
- Other info: Be part of a diverse team that values trust, craftsmanship, and family.
- Why this job: Make a real impact by building cutting-edge AI solutions for top enterprises and startups.
- Qualifications: Experience in software development, strong problem-solving skills, and bilingual in Spanish and English.
The predicted salary is between 63000 - 77000 £ per year.
hackajob is partnering directly with Sierra to hire for this role.
At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
What you'll do:
- Design and deliver production-grade AI agents: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth.
- Drive the Agent Development Life Cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration.
- Partner with large enterprises and cutting-edge startups: You'll work directly with leaders at some of the world's largest enterprises to understand their most pressing business challenges.
- Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform.
Example projects:
- Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn.
- Develop and refine AI agents capable of navigating complex customer interactions.
- Create generalizable AI agent frameworks tailored for industry-specific use cases.
- Facilitate design partnerships for new product initiatives.
- Experiment with the latest voice models and figure out how to integrate them at scale.
What you'll bring:
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments.
- A builder and tinkerer’s mindset with high agency.
- Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences.
- Professional fluency in both Spanish and English.
Even better...
- Experience building or deploying AI/LLM systems in production.
- Have been a founder or founding engineer.
- Familiarity with tools that power today's AI agents.
- Prior experience with React, TypeScript, and/or Go.
Our values:
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness.
- Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes.
- Craftsmanship: We get the details right, from the words on the page to the system architecture.
- Intensity: We know we don’t have the luxury of patience.
- Family: We know that balance and intensity are compatible.
What we offer:
- Flexible (unlimited) paid time off.
- Medical, dental, and vision benefits for you and your family.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave.
- Fertility and family building benefits.
- Lunch, as well as delicious snacks and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
Be you, with us. We're working to bring the transformative power of AI to every organization in the world. We encourage you to apply even if your experience doesn't precisely match the job description.
Software Engineer, Agent (Spanish speaking) employer: Hackajob Ltd
At loveholidays, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Product Designer, you'll have the opportunity to contribute to meaningful projects that enhance customer experiences while enjoying a range of benefits, including professional development opportunities and a supportive team environment in a vibrant location. Join us in our mission to make travel accessible for everyone and be part of a company that values your creativity and input.
