Service Manager

Service Manager

Full-Time No working from home possible
H

hackajob is partnering directly with Heathrow to hire for this role. Description Join Heathrow as an IT Disaster Recovery Lead and play a pivotal role in safeguarding the resilience of our critical systems. You will be part of a collaborative technology environment, working closely with cybersecurity, IT services, and business continuity teams to ensure Heathrow remains operational under all circumstances. Your work will directly contribute to maintaining service continuity for millions of passengers and supporting the airport's strategic objectives. In this role, you will lead the design, implementation, and continuous improvement of disaster recovery strategies across our IT landscape. Success means ensuring that recovery plans are robust, tested, and aligned with business priorities, minimising downtime and protecting essential services. You will influence key stakeholders, drive compliance with regulatory requirements, and embed a culture of resilience across the organisation. Responsibilities Developing and maintaining comprehensive IT disaster recovery plans aligned with Heathrow's business continuity framework. Coordinating with cybersecurity, IT services, and business continuity teams to identify risks and implement mitigation strategies. Leading regular disaster recovery testing exercises and reporting on outcomes to senior stakeholders. Ensuring compliance with industry standards and regulatory requirements for IT resilience. Providing expert guidance and training to internal teams on disaster recovery best practices. Driving continuous improvement initiatives to enhance recovery capabilities and reduce operational risk. Qualifications Proven experience in IT disaster recovery planning and execution within complex organisations. Strong understanding of business continuity principles and IT infrastructure. Excellent stakeholder management and communication skills. Ability to lead cross-functional teams and manage multiple priorities. Knowledge of relevant regulatory and compliance requirements. Analytical mindset with strong problem-solving skills. Ideally, you'll have the following Experience in the aviation or transport sector. Familiarity with cloud-based recovery solutions and emerging technologies. Professional certifications such as CBCI, ITIL, or ISO 22301. TPBN1_UKTJ

Service Manager employer: Hackajob Ltd

JPMorgan Chase is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Lead Site Reliability Engineer, you will not only tackle complex challenges but also benefit from extensive professional development opportunities and a strong commitment to diversity and inclusion. Located in a global financial hub, you'll be part of a team that values your expertise and encourages a culture of continuous improvement and technical excellence.

H

Contact Details:

Hackajob Ltd Recruitment Team