At a Glance
- Tasks: Design and improve public services using innovative Service Design methods.
- Company: Join Made Tech, a forward-thinking company dedicated to enhancing society through technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a vibrant community focused on learning and collaboration.
- Why this job: Make a real difference in public services and shape the future of society.
- Qualifications: Expertise in Service Design and strong communication skills with stakeholders.
The predicted salary is between 60000 - 72000 £ per year.
Senior Service Designers at Made Tech are expert practitioners who specialise in understanding, designing, and improving end-to-end public services. We are looking for an expert who can operate strategically and tactically across the full-service lifecycle, from initial policy intent to digital delivery and organisational change. Success in this role means using a systemic, Service Design approach to deliver positive, measurable outcomes for citizens and the public sector.
Made Tech wants to positively impact the country's future by using technology to improve society. We believe a Service Design-led approach is crucial for creating positive outcomes in the public sector, ensuring critical services - enabled by technology - are cohesive, accessible, and efficient across all channels. You will be instrumental in maturing our community of designers and researchers to meet the growing demand for systemic, service-led delivery.
Senior Service Designers are expert Service Practitioners able to develop new and novel, service-centred approaches to highly complex challenges, based on fundamental design and public service principles. We expect the role holder to be a strategic thinker able to facilitate conversations with senior stakeholders to build understanding and alignment and help deliver intended outcomes and impact.
Key Responsibilities:
- Scope and assure the successful design and delivery of public services by applying a holistic Service Design lens across technology, policy, process, and organisation.
- Build service design maturity, facilitating the design process, communicating complex service decisions to teams, and setting strategic expectations with senior stakeholders.
- Design, prototype and test seamless (online and offline) services, ensuring all organisational, service, and user outcomes are aligned.
- Champion the practice across Made Tech through CoP participation, development and delivery of training/briefings, providing coaching and mentoring support.
- Build trust with clients by demonstrating the value of a Service Design approach and understanding their strategic needs for service improvement.
- Support the commercial team to win new work by contributing strategic Service Design thinking and reviewing bids related to service transformation and user-centred design (UCD).
- Represent and advocate for user-centred Service Design publicly and internally through talks, blogs, and case studies, contributing to the definition of Made Tech's Service Design principles.
- Take an active role in the Service Design community, leading on developing and sharing good practice, and actively supporting the hiring and retention of expert Service Designers.
Skills, Knowledge
Senior Service Designer employer: Hackajob Ltd
At loveholidays, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Product Designer, you'll have the opportunity to contribute to meaningful projects that enhance customer experiences while enjoying a range of benefits, including professional development opportunities and a supportive team environment in a vibrant location. Join us in our mission to make travel accessible for everyone and be part of a company that values your creativity and input.
