At a Glance
- Tasks: Lead a team to enhance public services and ensure high-quality outcomes.
- Company: Join Made Tech, a company dedicated to improving society through technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a mission-driven team focused on societal impact.
- Why this job: Make a real difference in public services while developing your leadership skills.
- Qualifications: Experience in service delivery management and strong team leadership abilities.
The predicted salary is between 63000 - 77000 £ per year.
hackajob is partnering directly with Made Tech to hire for this role.
About Made Tech
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.
About the role
As a Senior Service Delivery Manager at Made Tech, you will play a critical role in our mission to make public services better. Our Managed Service team is responsible for operating, maintaining and improving a wide range of services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government.
Key Responsibilities
- Onboard new services and team members as required, managing and inspiring the team to produce high quality outcomes.
- Manage your team's capacity and measure success against contractual commitments such as SLAs and KPIs.
- Manage risks and issues that arise, providing regular reports to both internal and external stakeholders.
- Identify ways to improve and contribute beyond day-to-day delivery. This could be by participating in COP or supporting recruitment.
Skills, Knowledge
Senior Service Delivery Manager employer: Hackajob Ltd
At loveholidays, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Product Designer, you'll have the opportunity to contribute to meaningful projects that enhance customer experiences while enjoying a range of benefits, including professional development opportunities and a supportive team environment in a vibrant location. Join us in our mission to make travel accessible for everyone and be part of a company that values your creativity and input.
