Customer Service Advisor - Training in Salisbury

Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Customer Services Advisor Salary: £25,758.24 per annum + Bonus Swindon Hybrid About the Role Edenred Payment Solutions (EPS) is seeking a motivated and customer-focused Customer Service Advisor to join our growing team. Youll support cardholders and clients by providing clear, accurate and friendly assistance across phone and email. This role suits someone who enjoys problem-solving, working with processes and delivering excellent customer service in a fast-paced environment. Handle customer enquiries via phone and email Support cardholders with account access, transactions and product information Investigate and resolve issues following internal processes and regulatory guidelines Record all interactions accurately and maintain compliant documentation Escalate complex cases when required Identify trends and share feedback to improve service Work collaboratively with Operations, Compliance and Product teams What you will bring: Experience in customer service, contact center or financial services (preferred) Strong communication skills with a friendly, professional approach Ability to explain information clearly and confidently Excellent organisational skills with the ability to manage multiple priorities High attention to detail and accuracy Comfortable using systems and following structured processes Calm, empathetic and solutions-driven mindset Positive attitude and strong team ethic Why Edenred Payment Solutions? ? We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As an Edenred Payment Solutions employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. What you will get: 25 days annual leave plus Bank Holidays Hybrid working environment (min. 3 days per week in the office) Pension Scheme employer 6% with minimum employee contribution 3% Discretionary bonus scheme based on company and personal performance Medical & international travel cover (leisure and action sports) Life insurance (4x salary) Wellbeing Employee Assistance Program (extended access to family members) Holiday trading scheme Season ticket loan Cycle to Work scheme Employee discount shopping platform Employee referral bonus scheme Digital learning platform Complimentary fruit and other in office snacks & refreshments Volunteering programme Social events Diversity: We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.