Quality Manager - CS3

We have an exciting opportunity for a Quality Manager to join CS3 (Customer Support and Service Solutions) Line of Business team based in Bristol. If you are looking for a new and exciting role within Quality this could be a great opportunity for you.

As Quality Manager, you'll deploy the Quality strategy in your assigned line of business and coordinate the activities required to meet the quality standards set for projects, products and services. You'll work with the wider teams and functions to ensure that this quality is consistent and meets both external and internal requirements. You'll be a key player and driver to promote Quality throughout the organisation and strive for a culture of excellence.

What you'll do as a Quality Manager:

• Provide leadership for the development and promotion of a Quality culture within the business and in line with the overall Quality Strategy.
• Develop and establish quality-process links with customers, both internal and external in line with the Business Management system and oversee compliance and Governance embedding across the line of business.
• Proactively work with all key stakeholders to support and facilitate problem solving, continual improvement activities.
• Develop, reinforce and support the roll out of advanced quality techniques based on risk management and focusing on preventing problems from occurring in the first place.
• Organise, lead, coach and develop a team of Quality Engineers, with the aim to embed Quality and deliver, (on time) Quality outputs throughout the project/product Life Cycle, as well as to ensure the provision of Assurance expertise and capability to the various projects and programmes.
• Ensure and support activities, such as (but not limited to) development of Project Assurance Plans (PAP), management of no-conformance (MRB, complaint management), root cause analysis, auditing, risk management, APQP activities, cost-of-non-quality and cost-of-quality reduction programs.
• Establish and maintain a set of performance KPIs to allow informed decision making.
• Attend and contribute at Sector, Programme and IPT meetings and represent the Quality Function at senior level in the sector.
• Develop and deliver the internal audit plan for your Sector.
• Deliver programme specific assessment plans which help the Programme Manager focus on and resolve Programme risk and realise opportunities.

What you really must have:

• Recognised as an expert in quality, operations, operational framework, manufacturing, leadership principles and good understanding of general business processes.
• People management including effective performance and change management skills (change agent).
• A self-starter and motivated individual who can work on their own initiative but also effective as part of a wider team.
• Degree educated or relevant work experience gained in an Operational, Engineering or Quality field.
• A good level of working knowledge in the application of AS9100/ISO9001 standards.
• Demonstrated knowledge and experience of in all phases of the product life cycle and the associated processes, experienced in design/maturity reviews representing quality at the highest level.
• Expert in influencing and negotiating with others using facts, proposals, data and analysis to support line of reasoning.
• Communicate quality at a leadership level in a non-technical influencing way.
• Evidence of leadership of capability and process development within quality engineering and ability to implement change.
• Proven ability to collaborate effectively with cross-functional teams and external partners, both domestically and internationally.
• Success in mentoring and coaching in order to grow Quality excellence within the business.
• Experienced in reducing Cost of non-quality, and to drive process improvements and product quality.
• Be an excellent communicator and collaborator in order to build relationships with key stakeholders.
• Successful and demonstrable track record of excellent organisation, time and project management skills to deliver on time against competing priorities.
• Be a critical thinker with sound judgement skills and can identify potential risks and communicate mitigating strategies effectively.

It would be nice if you have:

• Experience in the aerospace or defence industry.
• CQI Membership.
• Security Clearance - You must be eligible for full security clearance.

With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.

Flexible Working: Flexible hours with hybrid working options.

Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance).

Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year.

Pension: Award winning pension scheme (up to 15% employer contribution).

Wellbeing: Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity.