At a Glance
- Tasks: Investigate and negotiate motor claims while minimising financial impact for customers.
- Company: Join a Forbes-recognised employer known for its inclusive culture.
- Benefits: Comprehensive training, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on quality and customer service.
- Why this job: Make a difference by helping customers navigate their claims with expertise.
- Qualifications: Experience in motor claims handling preferred; strong communication and negotiation skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for several Experienced Motor Claims Handlers to join our company, which is recognized by Forbes as the World's Best Employer and Best Employer for Women. As an experienced Motor Claims Handler, you will be responsible for investigating the claim once the hire has ended and negotiating the settlement whilst minimising the financial impact to our customers. Prior claims handling experience is preferable; however, training is provided. An appetite to learn and transferrable skills are required.
Responsibilities
- Acquire expert knowledge of credit hire laws, rules, and protocols.
- Manage own case load efficiently to achieve monthly targets individually and as part of the team.
- Request relevant documentation for the claim to enable efficient settlement strategy and investigate claimed periods and rates to ensure they are reasonable and not exaggerated.
- Correspond with all relevant parties via telephone, email, or letter whilst ensuring to deliver professional standards of customer service to internal and external customers.
- Negotiate and settle claims by agreement where possible.
- Nominate or instruct Solicitors as and when required.
- Maintain a high standard of quality on work produced to meet both internal and external audit requirements, including clearly detailed notation.
- Identify any possible fraud concerns and manage where applicable.
- Handle inbound and outbound calls.
Qualifications
- Previous experience in motor claims handling, credit hire claims, or a similar insurance claims environment is preferred.
- Strong negotiation, investigation, and analytical skills, with the ability to assess liability and achieve positive claim outcomes.
- Excellent communication and customer service skills, with the confidence to liaise professionally with customers, solicitors, insurers, and other stakeholders.
- Highly organised with strong attention to detail, capable of managing a busy caseload while meeting quality standards and performance targets.
- GCSEs (or equivalent) in English and Mathematics are desirable.
- Professional insurance qualifications (e.g. Cert CII) or a willingness to work towards them would be advantageous.
Experienced Motor Claims Handler in Norwich employer: Hackajob Ltd
At loveholidays, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Product Designer, you'll have the opportunity to contribute to meaningful projects that enhance customer experiences while enjoying a range of benefits, including professional development opportunities and a supportive team environment in a vibrant location. Join us in our mission to make travel accessible for everyone and be part of a company that values your creativity and input.
