ServiceNow Solution Architect (remote) in Newtownabbey

Whether were transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. Artificial Intelligence AI Engineering JOB PROFILE TITLE:AI Solution Architect As an AI Solution ArchitectinActonomy,youllbe the technical lead on our customer-facing Frontier AI projects, responsible for the successful delivery ofhigh qualityAI solutions built onActonomysproducts. Youlllead a team of Forward Deployed Engineers working hands-on inside customer environments to turn ambitious AI ideas into production reality. As a technical leader,youllwork with senior stakeholders to agree architectural principles and strategic direction, develop customer relationships and account management, and feed what you learn on the ground back into our product direction. Youllmanage,coachand develop a small number of staff, with a focus on performance and career development, whilst advising onnew technologiesand approaches to AI and helping the people around you learn,developand grow. Leading Frontier AI projectsYoullbe the technical lead on customer engagements, owning the solution end to end and guiding a team of Forward Deployed Engineers to deliver it. Deploying and integratingYoulloversee the deployment,configurationand integration ofActonomysproducts within customer environments, and resolve the technical challenges that arise during rollout. Leading your teamYoullprovide technical direction,supportand line management to a team of Forward Deployed Engineers, helping them make the right decisions and grow. Building reusable assetsYoullcreate reusable deployment patterns and implementation assets that make each engagement faster and better than the last. Driving adoption and valueYoullsupport customer adoption and value-realisationactivitiesso customers get real, lasting value from AI in their day-to-day work. Staying at the frontierYoullstay current with developments in AI, Microsofttechnologiesand theActonomyplatform, and share that knowledge with your team and customers. Proven experience leading the delivery of production AI solutions acrossdifferent sizesand shapes of challenge (e.g. an AI service, a multi-team programme, a customer platformdeploymentor a complex integration). Experience acting as the technical lead on customer-facing projects, ideally deploying software products or platforms within customer environments. Significant hands-on experience with Python and public cloud platforms, particularly Azure, including SaaS and PaaS offerings. Hands-on experience building and deploying with modern AI, including large language models and agentic AI (prompt engineering, RAG, tool and function calling, orchestration), on the Microsoft AI stack such as Azure OpenAI, Azure AI Foundry and Azure AI services. Proven experience of technical ownership for an AI product or software project, including architecture, estimation, productplanningand user story/requirement creation. Able to understand whole-solution architecture and to communicate and negotiate it with senior and C-level stakeholders, including the commercial implications of design decisions. Able to simplify and clearly communicate AI design in conversation,documentationand presentations to non-engineers.Comfortable working directly with customers and users, developing relationships and supporting account management. Experience integrating products or solutions with customer systems and datasources andresolving technical issues during implementation and rollout. Able to prioritise across multiple major projects, particularly when working to deadlines. A demonstrated ability in managing, mentoring,coachingand developing members of your team and the wider community, including managing a small number of staff. Familiarity with the Microsoft agent ecosystem. Experience creating reusable deployment patterns and implementation assets. Awareness of responsible AI and AI evaluation practices. Active participation in technology communities and knowledge sharing, internally and externally. Our vision is to enable outstanding people to create digital solutions that have a positive impact on peoples lives. These values, applied collectively, help to produce an outstanding Kainos person,teamand culture. Actonomyis a Kainos team focused on developing innovative AI products that solve real problems and create meaningful impact. We bring together deep technicalexpertiseand a passion for AI to build intelligent, agentic solutions on the Azure stack. We work at the frontier ofwhatspossible with AI exploring new architectures, pushing platformboundariesand building products that make peoples working lives better. At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.