LTIS Gamecock Barracks Engineer

An opportunity has arisen for a LTIS Gamecock Barracks Engineer at our client site in Warwickshire. This is a secure environment and as a result will require SC clearance.

Responsible for providing on-site implementation and support for technical infrastructure for end user training systems within a secure environment, advising and assisting in solving problems related to hardware, networks and peripherals using available technology. Analyses system needs and troubleshoots problems. Deployment of updates/roll-outs with knowledge of customer estate topography, hardware, software and O/S. Understands customer goals and identifies consequences of various solutions. Develops project installation and escalation plans. Good communication skills are required, able to articulate technical solutions using basic explanations.

The candidate will carry out the following roles and responsibilities, which include but are not limited to:

• Software, Hardware and Infrastructure delivery-based projects, ranging from changes to existing configurations through to complete new site deliveries.
• Work as part of a small team making decisions on complex business issues.
• Completes a wide variety of internal and customer facing tasks.
• Supporting complex, bespoke client systems, e.g. training, audio/visual, networking, telephony.
• Projects the right image.

Experience required:

• Wealth of experience dealing with people at all levels within a Military environment.
• Deep customer domain knowledge and experience.
• Excellent interpersonal communication skills, positive and engaging manner and a high degree of customer service aptitude.
• Demonstrable experience and fluent command of the English language.
• Excellent organisational skills and ability to troubleshoot remotely using a variety of toolsets.
• At least 3 years of experience in an IT support organisation.
• Strong understanding of ITIL incident management, including upholding SLAs and communication with customers.
• Experience with researching complex issues.
• Self-motivated achiever who gains satisfaction from providing excellent customer service.
• Good understanding of network design and topology.
• Hands-on experience of onsite delivery and working under pressure to deliver on time and to customer quality expectations.
• In-depth project delivery experience including compliance to strict MoD Guidelines and Standards.
• Demonstrable configuration management experience.
• SC clearance required.

Desirable:

• LAN, WAN, 4G and Wifi Ethernet, Secure+ Ethernet, ADSL, FTTC, SOGEA, etc.
• Understanding of core networks and circuit mapping, VLANs etc.

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