At a Glance
- Tasks: Provide first-line technical support for hardware and software issues across the business.
- Company: Join NEXT, a leading retail company with a supportive work culture.
- Benefits: Full-time role with training, career progression, and a dynamic work environment.
- Other info: Flexible shifts and opportunities to learn new tech skills in a fast-paced setting.
- Why this job: Make a real impact by keeping teams connected during exciting business changes.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20790 - 25410 £ per year.
hackajob is partnering directly with NEXT to hire for this role.
We're looking for a Support Centre Analyst to join our Support Operations Team based from the Next Head Office in Leicestershire!
The
Role: Please note: this role is full time office based This role operates on a 5-day weekly shift pattern from Saturday to Wednesday, with working hours from 9:00 to 17:00 (Saturday to Tuesday) and an early finish at 16:45 on Wednesdays.
The Support Operations department is the backbone supporting all colleagues and driving our systems forward.
As a Support Centre Analyst based at our fast-paced Leicestershire Head Office, you will be the vital first line of technical support for hardware and software issues across our entire business.
Your role is crucial in ensuring our teams across Head Office, Warehouses and Online stay connected and fully operational.
Whether handling a query from a store manager or escalating a complex technical issue, the difference you make directly keeps NEXT moving during a period of massive business change.
To help you thrive, NEXT offers an encouraging environment where you will receive the training needed to master our systems, learn to evolve, and actively progress your career.
- What You'll
- Take
On: Act as the primary point of contact for technical support, efficiently logging incidents into Service Now.
Prioritise, manage, and resolve first-line hardware and software queries within reasonable timeframes to deliver an excellent customer service experience.
Take ownership of user queries, keeping stakeholders at all levels of management regularly updated on progress.
Collaborate closely with internal IT teams, third-party companies, and wider business stakeholders to invite collaboration and keep everyone aware of ongoing system issues.
Proactively identify and highlight common technical trends to prevent recurring problems.
Escalate complex technical queries smoothly to our second and third-line support teams.
Promote the Support Operations department professionally, keeping pace with new systems and software developments.
What You'll
Bring: Proven experience working in a customer-facing environment, customer service role, helpdesk, or call centre setup.
Outstanding communication skills and an excellent telephone manner, with a strong command of written and spoken English.
A natural ability to build positive relationships, work collaboratively within a team, and communicate clearly with everyone.
Strong organisational strengths, with the ability to maintain accuracy and detail in a busy, fast-paced environment.
A responsible, enthusiastic attitude with a genuine willingness to learn new technical skills and tackle fresh challenges.
An understanding of basic IT terminology, with any previous exposure to GSuite, Active Directory, Citrix, Service Now, Genesys, or Microsoft Entra being highly advantageous.
Flexibility and adaptability regarding shifts to successfully meet changing business needs.
We build on success, learn from failure, and go again.
If you are ready to push the boundaries and make an impact together, we want to hear from you.
Explore the opportunity and apply today. #LI-NI1
TPBN1_UKTJ
Support Centre Analyst in Loughborough employer: Hackajob Ltd
JPMorgan Chase is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Lead Site Reliability Engineer, you will not only tackle complex challenges but also benefit from extensive professional development opportunities and a strong commitment to diversity and inclusion. Located in a global financial hub, you'll be part of a team that values your expertise and encourages a culture of continuous improvement and technical excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Support Centre Analyst in Loughborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hackajob Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hackajob Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Centre Analyst in Loughborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hackajob Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hackajob Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hackajob Ltd!
How to prepare for a job interview at Hackajob Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
