At a Glance
- Tasks: Enhance business travel experiences and support customers with their travel needs.
- Company: Join Perk, a leading platform transforming corporate travel management.
- Benefits: Competitive pay, equity ownership, 25 days annual leave, and a vibrant work culture.
- Other info: Dynamic team environment with opportunities for growth and innovation.
- Why this job: Make a real impact on how millions experience business travel.
- Qualifications: Fluent English, customer service experience, and a passion for travel.
The predicted salary is between 42750 - 52250 £ per year.
hackajob is partnering directly with Perk to hire for this role.
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we are on a mission to power real work, with real impact. We are trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we are tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you are excited about having a real impact and shaping how millions of people experience work, we would love you on the team.
About the Role
We are seeking dedicated Travel Experience Specialists that are passionate about enhancing the experience of business travelers. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
What You’ll Do
- Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction.
- Support and engage with our customers with their global business travel requirements.
- Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues.
- Exceed customer expectations when managing bookings, queries and requests.
- Answer customer requests and act as their trusted travel advisor, thinking out-of-the-box to provide innovative solutions where appropriate.
- Stay up-to-date with new features and product launches in Perk - there are lots so be prepared for some serious innovation!
We are looking for people who
- Have great communication skills; fluency in English, both written and spoken, is essential.
- Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude.
- Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
- Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily.
- Are great problem solvers. Since we don’t always have immediate answers, you should relish the process of discovering them.
- Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.
- Embody our values, add to our company culture, and are passionate about travel.
- Are comfortable with an office-based environment and have shift flexibility.
What We’re Looking For
- Native or fluent level of English.
- Experience in a customer-facing role, whether that be retail or call centre environment.
- Experience supporting customers via email, live chat, and phone is a benefit.
- Experience working with KPIs and metrics - specifically with a focus on quality is also a benefit.
What we offer
- Receive competitive compensation and equity ownership in Perk.
- Perk offers the real living wage for this role.
- Rest and recharge with 25 days of annual leave plus.
Travel Experience Specialist in London employer: Hackajob Ltd
JPMorgan Chase is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Lead Site Reliability Engineer, you will not only tackle complex challenges but also benefit from extensive professional development opportunities and a strong commitment to diversity and inclusion. Located in a global financial hub, you'll be part of a team that values your expertise and encourages a culture of continuous improvement and technical excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Experience Specialist in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Hackajob Ltd who are looking for fresh talent for roles like Travel Experience Specialist.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Hackajob Ltd and give you a leg up for your Travel Experience Specialist application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Experience Specialist openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Experience Specialist in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Experience Specialist role at Hackajob Ltd.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Experience Specialist position at Hackajob Ltd.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Hackajob Ltd.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Hackajob Ltd's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Experience Specialist.
How to prepare for a job interview at Hackajob Ltd
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Hackajob Ltd.
