hackajob is partnering directly with Verisk Analytics to hire for this role. Description
We are looking for a Third-Party Capture Motor Claims Handler to join our company, which is recognised by Forbes as a Worlds Best Employer and Best Employer for Women. As a Third-Party Capture Motor Claims Handler, your purpose will be to contact Claimants who have been involved in an accident with our policyholder and convert them in to accepting our services to deal with their vehicle damage claim, as well as any replacement vehicle needs. If they accept our offer, you will be responsible for arranging their vehicle damage to be dealt with, as well as instructing for a replacement vehicle to be supplied and/or offering cash alternatives.
Responsibilities
As a Third-Party Capture claims handler, your responsibilities will include: Case Management:
Work through your teams case load efficiently to achieve monthly targets, both individually and collaboratively. Quality Assurance:
Maintain a high standard of accuracy and compliance to meet internal and external audit requirements. Customer Service:
Deliver professional standards of service to internal and external customers. Communication:
Handle inbound and outbound calls and correspond with all relevant parties via telephone or email. Supply Chain Coordination:
Instruct the relevant supply chain to contact the claimant and initiate the claim process. Commercial Awareness:
Upsell company services to prevent claimants from using alternative providers.
Qualifications
Previous experience within motor insurance or credit hire would be desirable, but not required Strong verbal and written communication for handling calls and email correspondence Attention to detail & accuracy Skilled in upselling services and handling objections Ability to prioritise workload, manage time effectively, and work under pressure in a fast-paced environment Proactively prioritise tasks to ensure deadlines are met Decisive decision making Enthusiastic, determined and target driven to achieve results individually and as part of a team Willingness to learn and ask questions to support in own development Computer literate What we offer: 25 days holiday plus
Third-Party Capture Claims Handler in London employer: Hackajob Ltd
JPMorgan Chase is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Lead Site Reliability Engineer, you will not only tackle complex challenges but also benefit from extensive professional development opportunities and a strong commitment to diversity and inclusion. Located in a global financial hub, you'll be part of a team that values your expertise and encourages a culture of continuous improvement and technical excellence.
