Staff Software Engineer - Full Stack in London

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

• 2+ years of professional experience in customer success, account management, pre-sales or customer support roles
• Excellent verbal/written communication and presentation skills in English and German
• Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferred
• Ability to travel as needed (up to 25% of the time)
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.
• Undergraduate/first-level degree (e.g., Bachelor's degree) required, preferably with coursework in business, economics, finance, marketing or related fields.

Be accountable for your customer's overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale.

• Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more.
• Lead many engagements including hosting webinar style training and empowering customers at scale through sharing helpful and relevant resources.
• Identify and track opportunities and risks within assigned customer base.
• Maintain strong product knowledge for training, usage and client satisfaction.
• Help to upskill colleagues through product training and "lunch and learn" style engagements.
• Coordinate customer-facing initiatives with other KYC and Data Apps teams.

By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the center of our business strategies, and identifying new opportunities for expansion.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.