hackajob is partnering directly with Kainos to hire for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a
people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark?
Join us and be part of something bigger. As a Software Service Manager, you will be responsible for managing the day-to-day delivery of
software support services , as well as engaging in relevant
client-relationships , across a variety of projects. This will include
managing people , resources,
finances, and reporting
while ensuring adherence to
robust quality standards
including but not limited to ISO20000. You will also assist the senior management team with
business growth within existing accounts
as well as supporting business development activity for potential new clients. Minimum requirements: Experience working in a
commercial IT (software) environment , with a thorough understanding of service management.
Eligibility for security clearance is a must.
Experience of adhering to the disciplines and
quality standards
of service and project management, ideally with a good understanding of ISO2000 standard.
Evidence of developing and managing sound
client-supplier relationships .
Considerable experience in a relevant technical environment.
Experience of facilitating workshops and discussion.
Ability to make sensible decisions under pressure taking a balanced view of client demands and Kainos commercials.
Desirable: Experience of working with key ITSM for example ServiceNow
Accreditation of ITIL foundation or similar.
The successful candidate will exhibit the following: Delivery Manage the transition of projects
from the development environment into support and project manage minor development/service work.
Function as a
key interface
between technical, functional and client teams.
Develop, implement, and maintain
service standards
and procedures for the Managed Services Practice.
Support the Senior Service Manager in all
aspects of service delivery i ncluding contractual service level agreements, staff planning, financial operations and customer satisfaction.
Manage
blended service teams across multiple locations
working in collaboration with client and partner resources to share knowledge, meet requirements and continually improve service.
Ensure
regular reporting
to clients and Kainos management via client service meetings and internal support reviews.
Manage
incident escalations
- escalating to Kainos senior management as appropriate.
Business Development &
Software Service Manager in London employer: Hackajob Ltd
JPMorgan Chase is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Lead Site Reliability Engineer, you will not only tackle complex challenges but also benefit from extensive professional development opportunities and a strong commitment to diversity and inclusion. Located in a global financial hub, you'll be part of a team that values your expertise and encourages a culture of continuous improvement and technical excellence.
