At a Glance
- Tasks: Lead a dynamic service team and enhance software support services for clients.
- Company: Join Kainos, a people-first tech company focused on innovation and collaboration.
- Benefits: Enjoy a competitive salary, career growth, and a supportive work culture.
- Other info: Be part of a diverse team that values creativity and celebrates success.
- Why this job: Make a real impact by transforming digital services and building strong client relationships.
- Qualifications: Extensive experience in software service delivery and strong client management skills.
The predicted salary is between 56700 - 69300 £ per year.
Join Kainos and shape the future. At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration.
As a Senior Software Service Manager, you will assist in the direction and management of Software Support Services across assigned areas of ownership. This will include overseeing other members of the service team, including service managers, identifying future enhancements to process and systems, and fostering strong client relationships to explore opportunities to win follow-on business with existing customers. You will also work closely with the Principal Service Manager in identifying opportunities across a range of areas within your assigned area of ownership. This is a full-time, permanent opportunity (no contracting role available).
Minimum requirements:
- Extensive experience working in a commercial environment (consulting) in software service delivery.
- A thorough understanding of service management, with demonstrable success in a service management role.
- Experience with working with UK public sector (central government) and understanding of GDS standards.
- Active Security Clearance.
- Experience of setting up a support service and/or service transition.
- Experience of adhering to the disciplines and quality standards of service and project management, ideally with a good understanding of ISO2000 standard.
- Minimum accreditation of ITIL foundation or similar.
- Evidence of developing and managing sound client-supplier relationships and good knowledge of at least one industry vertical (e.g., Financial Services, Health, or Government).
- Broad technology experience, awareness of current technology trends and a sound understanding of contemporary software engineering practices and behaviours.
Desirable:
- Experience of working with key ITSM for example ServiceNow.
- Evidence of securing significant follow-on business with an existing client.
- Intermediary level accreditation in ITIL or similar.
The successful candidate will exhibit the following:
- Delivery: Oversee a multi-disciplined service team with a customer-centric support approach across multiple locations, focused on service availability, reliability, and performance.
- Ensures all service and support functions remain responsive to customer needs.
- Ensures regular reporting to clients and Kainos management; leads client service review meetings and internal support reviews.
- Evaluates factors and risks that impact on services, operational processes, resources, and strategic direction to enable the most appropriate route of change.
- Manages the financial aspects of projects including forecasting, reporting, and invoicing.
- Manages incident escalations - escalating within Kainos and third parties as appropriate.
- Demonstrable awareness of business and operational environments into which solutions have been delivered.
- Ensures that a programme of continual service improvement is put in place across the wider service delivery function.
Senior Software Service Manager in London employer: Hackajob Ltd
At loveholidays, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Product Designer, you'll have the opportunity to contribute to meaningful projects that enhance customer experiences while enjoying a range of benefits, including professional development opportunities and a supportive team environment in a vibrant location. Join us in our mission to make travel accessible for everyone and be part of a company that values your creativity and input.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Software Service Manager in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Hackajob Ltd or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Hackajob Ltd.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Hackajob Ltd.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Hackajob Ltd that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Software Service Manager in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Hackajob Ltd.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Hackajob Ltd and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Hackajob Ltd
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Hackajob Ltd uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
