At a Glance
- Tasks: Deliver 7-star service to business travellers, managing bookings and providing solutions.
- Company: Join Perk, a leading platform transforming travel and spend management.
- Benefits: Competitive salary, equity ownership, 25 days annual leave, and flexible working.
- Other info: Be part of a dynamic team with opportunities for growth and mentorship.
- Why this job: Make a real impact on corporate travel and enhance traveller experiences.
- Qualifications: Expertise in Galileo or Sabre GDS, strong communication skills, and previous consultancy experience.
hackajob is partnering directly with Perk to hire for this role.
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we are on a mission to power real work, with real impact. We are trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we are tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you are excited about having a real impact and shaping how millions of people experience work, we would love you on the team.
About the Role:
We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo or Sabre GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
What You Will Do:
- Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
- Arrange European and domestic travel, including flights, car rentals, and hotels.
- Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
- Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
- Proactively maintain and develop client relationships, offering support throughout the entire travel process.
- Provide suitable travel options and suggestions to meet client requirements.
- Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
- Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
- Support the Team Leader and collaborate with colleagues to maintain a high level of service.
We Are Looking for People Who:
- Are proficient in air fares and ticketing.
- Possess expert knowledge of the Galileo or Sabre GDS system, including reissuing (manual & automated) tickets autonomously.
- Have great communication skills, fluency in English, both written and spoken is essential.
- Have previous experience as a Business Travel Consultant.
- Are well-organized, and capable of working to tight deadlines under pressure.
- Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
- Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
- Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
- Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
- Motivate and encourage the well-being of the team, displaying a positive attitude at all times.
What we offer
Receive competitive compensation and equity ownership in Perk. Rest and recharge with 25 days of annual leave plus.
Senior Business Travel Consultant - Out of Hours / Split Shift in London employer: Hackajob Ltd
Hackajob Ltd is an exceptional employer located in the vibrant town of Wallingford, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive training and growth opportunities within the logistics sector, while also enjoying a supportive environment that values their contributions to optimising robotic deployments. With a focus on employee well-being and a commitment to maintaining a balanced work-life dynamic, Hackajob Ltd stands out as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Travel Consultant - Out of Hours / Split Shift in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Hackajob Ltd who are looking for fresh talent for roles like Senior Business Travel Consultant - Out of Hours / Split Shift.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Hackajob Ltd and give you a leg up for your Senior Business Travel Consultant - Out of Hours / Split Shift application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Senior Business Travel Consultant - Out of Hours / Split Shift openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Senior Business Travel Consultant - Out of Hours / Split Shift in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Senior Business Travel Consultant - Out of Hours / Split Shift role at Hackajob Ltd.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Senior Business Travel Consultant - Out of Hours / Split Shift position at Hackajob Ltd.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Hackajob Ltd.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Hackajob Ltd's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Senior Business Travel Consultant - Out of Hours / Split Shift.
How to prepare for a job interview at Hackajob Ltd
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Hackajob Ltd.
