At a Glance
- Tasks: Lead the transformation of multi-cloud service platforms to enhance reliability and customer experience.
- Company: Join J.P. Morgan, a global leader in financial services with a focus on innovation.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Be part of a diverse team that values inclusion and personal development.
- Why this job: Make a real impact by improving operational efficiency and leveraging AI in cloud services.
- Qualifications: Experience in product delivery and strong operational management skills required.
The predicted salary is between 72000 - 88000 £ per year.
As a Product Delivery Manager - Public Cloud SRE within our global SRE and operational excellence organization, you lead the transformation of multi-cloud service platforms to improve reliability, change safety, operational efficiency, and customer experience. Leverage AI-enabled delivery and operations insights to increase throughput and predictability-accelerating planning, reducing delivery friction, improving decision quality, and shortening time from prioritization to measurable outcomes.
Job Responsibilities
- Own delivery of the global SRE/Ops transformation roadmap for multi-cloud platforms, converting investment into measurable reliability, efficiency, and customer outcomes.
- Run cross-organization execution governance (cadences, performance reviews, escalation paths) to drive decisions, remove blockers, and ensure follow-through.
- Manage the reliability investment portfolio through delivery-sequencing work, resolving dependencies, and ensuring the highest-impact initiatives land predictably.
- Ensure SLI/SLO implementation is delivered end-to-end (instrumentation, measurement, reporting) with consistent execution and adoption across clouds.
- Ensure service health scorecards and executive reporting are produced consistently with clear trends, drivers, actions, and outcomes.
- Drive incident and problem management execution rigor to reduce severity, frequency, and recurrence (action quality, verification, and closure).
- Deliver systemic remediation outcomes by translating incident/ticket/telemetry insights into funded, executed fixes that remove repeat failure modes and bottlenecks.
- Ensure operational readiness and change safety requirements are executed in delivery workflows, improving release outcomes and reducing change-related incidents.
- Drive delivery of observability improvements (metrics/logs/traces coverage, alert quality, dashboards) that improve signal quality and operational decision-making.
- Deliver measurable automation and toil reduction, increasing self-service and reducing tickets/pages and manual operational work.
- Leverage AI to increase delivery efficiency and predictability (faster synthesis of multi-source inputs, risk/dependency visibility, reduced reporting overhead, quicker insights-to-actions) and partner with risk/control teams to support control requirements and evidence, with partial accountability for outcomes.
Required qualifications, capabilities, and skills
- Equivalent expertise in product delivery or a relevant domain area.
- Demonstrated ability to execute operational management and change readiness activities.
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
- Experience in product or platform-wide release management, in addition to deployment processes and strategies.
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics.
- Deep experience in multi-cloud platforms, infrastructure services, automation, and operational tooling.
- SRE domain expertise: SLIs/SLOs, error budgets, observability, incident/problem management, operational readiness, and reliability analytics.
- Proven transformation leadership across matrixed, global organizations; strong executive communication and stakeholder influence.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Product Delivery Manager - Public Cloud SRE in London employer: Hackajob Ltd
Kainos is an exceptional employer that prioritises a people-first culture, fostering an environment where your ideas are valued and your professional growth is actively supported. As a Client Support Executive, you'll be part of a diverse and ambitious team dedicated to delivering innovative solutions, with ample opportunities for collaboration and creativity. Located in a vibrant setting, Kainos offers a unique chance to make a meaningful impact while enjoying a supportive work atmosphere that celebrates continuous improvement and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Product Delivery Manager - Public Cloud SRE in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Hackajob Ltd!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Hackajob Ltd would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Hackajob Ltd through your school's career services!
We think you need these skills to ace Product Delivery Manager - Public Cloud SRE in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Delivery Manager - Public Cloud SRE, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Delivery Manager - Public Cloud SRE position at Hackajob Ltd. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Hackajob Ltd
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
