At a Glance
- Tasks: Support customers throughout their journey, ensuring satisfaction and success with our products.
- Company: Join Moody's, a global leader in risk assessment and AI innovation.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Exciting opportunities to explore AI tools and develop responsible practices.
- Why this job: Be a trusted advisor and make a real impact on customer success and business strategies.
- Qualifications: 2+ years in customer success or account management; strong communication skills in English and German.
The predicted salary is between 63000 - 77000 £ per year.
At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
- 2+ years of professional experience in customer success, account management, pre-sales or customer support roles
- Excellent verbal/written communication and presentation skills in English and German
- Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferred
- Ability to travel as needed (up to 25% of the time)
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.
- Undergraduate/first-level degree (e.g., Bachelor's degree) required, preferably with coursework in business, economics, finance, marketing or related fields.
Be accountable for your customer's overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale. Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more. Lead many engagements including hosting webinar style training and empowering customers at scale through sharing helpful and relevant resources. Identify and track opportunities and risks within assigned customer base. Maintain strong product knowledge for training, usage and client satisfaction. Help to upskill colleagues through product training and "lunch and learn" style engagements. Coordinate customer-facing initiatives with other KYC and Data Apps teams.
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