Salary: £100,000 - 100,000 per year
Requirements
- Excellent verbal and written communication skills, including the ability to explain complex technical information to non-technical stakeholders.
- Strong understanding of software development, product management, and engineering principles.
- Strong analytical and critical-thinking skills, including the ability to identify risks and issues, develop mitigation strategies, and handle unexpected challenges.
- Proven ability to manage multiple projects simultaneously and lead teams.
- A degree in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent practical experience, is a strong plus.
- An MBA or comparable experience at the intersection of technology and operations is a strong plus.
Responsibilities
- Partner with Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day.
- Advise customers and help drive their AI strategies.
- Build, design, and refine conversational AI agents.
- Drive execution and delivery of multiple complex, high-visibility agent development projects.
- Coordinate technical and non-technical stakeholders throughout the agent development lifecycle.
- Communicate clearly with stakeholders and build strong relationships.
- Contribute data-driven strategic insights to customer and internal team decisions.
Technologies
- AI
- AI Agents
- CTO
- Support
- Salesforce
- VR
More
We are Sierra, a company building a platform to help businesses create better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. Our co-founders are Bret Taylor and Clay Bavor, and our culture is guided by Trust, Customer Obsession, Craftsmanship, Intensity, and Family. We offer full-time employees flexible paid time off; medical, dental, and vision benefits; life and disability insurance; a retirement plan that varies by country; parental leave; fertility and family-building benefits; lunch, snacks, and coffee; a discretionary benefit stipend; and alphorn lessons. Eligible full-time employees may participate in our equity plans, subject to applicable terms. Benefits may vary by region and are subject to change. We value a diverse team and encourage applications from people whose experience may not precisely match the role; we strive to evaluate applicants consistently without regard to legally protected characteristics.
last updated 40 week of 2026
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