Lead Functional Consultant - D365 CE and Power Platform

Join Kainos and shape the future. At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration.

As a Dynamics 365 CE and Power Platform Functional Consultant, you will bridge the gap between IT capability and business expectations on Microsoft Dynamics projects. You will lead a team of functional consultants, collaborating with clients to design and build solutions based on Dynamics 365 CE and Power Platform, including the use of AI features, to deliver benefits for them and their customers. You will work closely with key stakeholders to understand business requirements and translate them into effective Dynamics 365 solutions, playing a key role in the design and delivery of Dynamics 365 CE and Power Platform solutions to ensure they meet business needs by:

• Identifying opportunities to make best use of the ever-expanding platform features
• Balancing the benefits and risks of customisation
• Recommending the best approach to support client needs
• Supporting and guiding the team in delivering discovery workshops, creating functional designs, configuring solutions, supporting testing, assisting with data migration needs, delivering training, and supporting implementation.

You will lead larger teams of functional consultants within sizable and complex projects. You will identify priorities, assign tasks, and make the best use of available resources and skill levels within the team, contributing to the project's success. You will build relationships with counterparts in other disciplines across the project, including within the client team, and contribute to the successful management of dependencies between disciplines.

Putting people first & developing others - You'll manage and coach a number of staff, focusing on performance management and career development, supporting a culture of wellbeing and inclusion, and ensuring team members are managing their workload and stress levels effectively. We want to create a happy, professional, and effective team who enjoy working together and with our clients, with opportunity to grow and develop.

Minimum (Essential) Requirements

• Expertise in Microsoft Dynamics CE and Power Platform Products: Proficiency in several of the following products: Sales, Customer Service, Customer Insights, Field Service, Power Apps, Power Automate, Power Pages, Copilot Studio, and Power BI.
• AI features within Microsoft Dynamics CE and Power Platform Products: Understand the available AI features within the products they are familiar with. Able to explain to business users how those features could be utilised and the resulting benefits to them and their customers.
• Familiarity with Related Technologies: Understand the use and benefits of combining related Microsoft products, such as Exchange, SharePoint and Teams, with Dynamics 365 CE and Power Platform, and be able to configure integrations to those products.
• End-to-End Implementation Experience: Experience, especially in larger/more complex projects, of multiple Dynamics 365 CE or Power Platform end-to-end implementations, including requirements analysis, design, configuration, testing, training, data migration, cutover, and reporting.
• Solution Design Influence: Ability to create and influence solution designs with a configuration-first approach, only using customisation where essential to minimise implementation and maintenance risks and costs.
• Demonstration of Out-of-the-Box Functionality: Able to demonstrate out-of-the-box functionality to business and technical stakeholders, illustrating how the product supports core business processes.
• Workflow Design and Implementation: Proficiency in designing and building classic and Power Automate workflows to automate complex tasks.
• Pre-sales support: Experience responding to ITTs, RFPs and RFQs. Able to provide pre-sales support to envision solutions and contribute to supporting sales by defining an approach and fully resourced plan.
• Stakeholder Engagement and Communication: Experience working with stakeholders at all levels in an organisation, including senior and challenging stakeholders, understanding their pain points, eliciting, reviewing, and prioritising requirements using various methods. Also, interviewing stakeholders, shadowing users, delivering discovery workshops, business process mapping, and identifying business benefits. Excellent and effective influencing and communication skills.

Additional Desirable:

• Lead by example through sharing knowledge from previous experiences and providing implementation plans that mitigate risks to deliver a positive outcome.
• Remain calm and professional in high-pressure environments and feel comfortable calling out concerns and seeking advice when needed.
• Be approachable, open to provide guidance, and actively support junior colleagues, helping them to manage their workload effectively, to cope with challenging situations, and to support each other, especially when working remotely or in a client-facing situation.
• Help set clear expectations of standards of behaviour, and speed and quality of delivery that reflect the levels of professionalism and service we expect to provide to our customers, and how we treat each other, encouraging personal growth, achievement and satisfaction.

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.