Safety, Security and Training Manager in Horley

Gatwick Ground Services (GGS) provide airport ground operations at London Gatwick and London City Airports. As a wholly owned British Airways subsidiary, we take great pride in delivering impeccable customer service and comprehensive training. We deliver the highest standard of ground handling to British Airways and our other airline partners.

Gatwick Ground Services was established in 2016 to support the ramp operations of British Airways at Gatwick. Following its success, the company branched into Aircraft Cleaning in 2018. In 2020, Passenger Services formed the newest department within the GGS business to provide an all-round ground handling solution across London Gatwick and London City Airports.

Our operations across two stations support British Airways, Air India, Iberia Express, Qatar Airways, Singapore Airlines, and Vueling Airlines, providing a complete ground handling solution.

The role: Safety, Security and Training Manager is accountable for the overall safety, security, and training of Gatwick Ground Services (GGS), ensuring the operation meets all regulatory, corporate, and airline partner requirements, ensuring independent safety oversight, robust assurance, and a strong safety culture, while enabling operations through clear standards, risk management, and effective escalation. The role also provides leadership and governance for operational training.

Accountabilities:

• Safety and Security Performance, Culture and Risk Management
• Reporting, Investigation and Assurance
• Compliance
• Training compliance
• Continuous improvement

Skills & Capabilities:

• Strong leadership capability with the ability to influence across multiple teams and functions
• Data-driven approach with the ability to translate insight into practical actions
• Strong communication skills, with the ability to engage frontline through to senior stakeholders
• High attention to detail with a structured, process-led approach
• Ability to operate at both strategic and operational levels

Qualifications & Experience:

• Essential: Demonstrable experience in safety, compliance or operational risk management within a regulated environment
• Experience in aviation ground handling safety
• Knowledge of aviation regulatory frameworks
• Experience leading safety or compliance frameworks and driving performance improvement
• Experience managing or influencing training and competency frameworks
• Proven ability to lead and deliver change in operational environments

Desirable: Relevant safety, compliance or operational qualifications

Key enablers/Stakeholders:

• GGS Head of Operations and GGS Leadership Team
• Operational Managers and Duty Managers
• GGS Training
• BA Global Learning Academy
• CAA
• GGS Planning
• BA Safety, Security, Compliance teams
• GALLCY Airport Authority
• GGS Customer Airline representatives
• Other airline safety, security and compliance stakeholders

Key Performance Indicators:

• Core safety KPIs (e.g. incident rates per 1000 sectors, LTI, audit closure)
• Ensure timely closure of safety and security actions and audit findings
• Compliance with regulatory requirements

What we offer:

We believe that all the people who work with us should feel valued for the part they play. Our rewards go far beyond a competitive salary. Key benefits include:

• Access to discounted flights known as hotline fares, standby tickets and Annual Bookable concessions with British Airways and other code share airlines
• Access to a Private Health Care scheme and additional health benefits including free winter flu jab
• Cycle to work scheme
• Free staff parking
• Discounts on public transport and airport food vendors
• A generous leave allowance (in addition to Bank Holidays) of 23 days, increasing to 24 days after 5 years service
• Pension scheme
• Three times annual salary life assurance

At Gatwick Ground Services, you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

Inclusion & Diversity:

At Gatwick Ground Services, we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us, and we recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. Inclusion and diversity are a key driver of innovation, and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey as we continue to assist with connecting Britain with the world and the world with Britain.