Service Quality Director in Farnborough, Hampshire

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. Technical Account Manager Location: Farnborough (onsite 5 days per week) Security Clearance: Due to the secure nature of the work and our customer requirement, candidate are required to hold DV clearance DXC Technology is a leading global IT services company, helping organisations modernise systems, optimise data architectures, and drive innovation across complex, mission-critical environments. We are committed to delivering excellence for our customers while fostering a culture of inclusion, collaboration, and continuous development. The Technical Account Manager (TAM) plays a pivotal role in overseeing the end-to-end delivery of infrastructure services for key clients within a secure, high-profile environment. This is a site-based position located in the Hampshire area, working closely with defence/public sector customers. This role requires a confident and accountable leader who can combine deep technical expertise with strong delivery management. You will lead cross-functional teams, drive operational excellence through automation and analytics, and act as a trusted advisor to clients - ensuring consistent delivery of high-quality outcomes and long-term value. Act as the primary escalation point for complex service or delivery challenges. Identify opportunities to enhance delivery efficiency through automation, innovation, and data-driven insights. Proactively address service issues and implement sustainable solutions. Commercial & Strategic Impact Support revenue growth through service expansion and capability development. Manage budgets, forecasting, and financial performance of the account. Balance short-term delivery priorities with long-term strategic account growth. Proven experience in technical account management within large, complex client environments. Strong technical background across infrastructure or managed services. Demonstrated ability to build executive-level client relationships and act as a trusted advisor. Strong financial acumen, including budget ownership and forecasting. Excellent communication, stakeholder management, and problem-solving skills. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.