At a Glance
- Tasks: Provide top-notch service for Executive and VIP travel, managing bookings and ensuring seamless experiences.
- Company: Join Perk, a leading platform revolutionising travel and spend management for over 10,000 companies.
- Benefits: Competitive salary, generous holiday, health insurance options, and exciting company events.
- Other info: Opportunity to grow in a fast-paced environment with a focus on innovation and teamwork.
- Why this job: Be part of a dynamic team delivering exceptional service to high-profile clients worldwide.
- Qualifications: Experience in premium customer service and strong communication skills are essential.
The predicted salary is between 49500 - 60500 £ per year.
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
About the Role
We are looking for an outstanding personality in Executive / VIP Business Travel Consulting, who provides our executives and high-value clients with a true seven-star service experience. In this role, it is not just about bookings - Executive Travel is highly personalised, time-critical, and based on trust and relationships. You ideally bring experience from hospitality, premium travel, or luxury customer service and understand how contact centre operations work: If your service mindset, judgement, and attention to detail are right, we will provide the training.
Success in the Role Looks Like
- You deliver seamless, proactive, and anticipatory support for executive and VIP travellers.
- You act as a trusted advisor - not just as a booking agent.
- You handle complex and last-minute changes calmly and professionally.
- You consistently achieve strong CSAT scores while meeting productivity goals.
- You demonstrate ownership, good judgement, and responsibility in every interaction.
Your Responsibilities
- End-to-end support for executive and VIP business travel (flights, hotels, transfers, special requests).
- Expert recommendations considering preferences, travel policies, and duty of care.
- Quick, empathetic, and precise solutions for travel disruptions or emergencies.
- Support across multiple channels (phone, chat, email) in a dynamic executive care environment.
- Deliver premium service while meeting KPIs such as productivity, handle time, and SLA.
- Build long-term relationships through consistently excellent service.
- Work closely with the team to maintain an elite service culture.
What You Bring
Must-have
- Proven experience in high-touch premium customer service (executive travel, hospitality, aviation, luxury brands, etc.).
- Understanding of contact centre metrics such as productivity, efficiency, and CSAT.
- Outstanding communication skills with a confident, professional presence.
- Calmness, decisiveness, and solution orientation under pressure.
- Excellent organisation and high attention to detail.
Nice-to-have
- GDS experience (Amadeus, Sabre, Galileo, etc.).
- Experience dealing with senior stakeholders, C-level, or high-net-worth clients.
- Experience with out-of-hours, follow-the-sun, or on-call travel support.
Your Personality
- You are naturally service-oriented and think like someone from hospitality.
- High emotional intelligence and sound judgement.
- You enjoy working independently and taking responsibility.
- Resilient, adaptable, and confident in dealing with uncertainty.
- Performance-oriented and economically minded - without compromising on service quality.
What We Offer
- Competitive salary plus participation in Perk.
- Generous holiday days in addition to statutory holidays.
- Choice between private health insurance or gym subsidy.
- Life insurance for financial security of your dependants.
- Legendary Perk events.
Hiring: Business Travel Consultant in Falkirk employer: Hackajob Ltd
JPMorgan Chase is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Lead Site Reliability Engineer, you will not only tackle complex challenges but also benefit from extensive professional development opportunities and a strong commitment to diversity and inclusion. Located in a global financial hub, you'll be part of a team that values your expertise and encourages a culture of continuous improvement and technical excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Hiring: Business Travel Consultant in Falkirk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hackajob Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hackajob Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hiring: Business Travel Consultant in Falkirk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hackajob Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hackajob Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hackajob Ltd!
How to prepare for a job interview at Hackajob Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
