Senior Project Manager in Edinburgh

hackajob is partnering directly with HSBC to hire for this role.
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We're currently seeking an experienced professional to join our team in the role of Senior Project Manager, Client Change Management. This role can be based out of our Edinburgh or London office.
The role of Senior Project Manager in Client Connectivity is pivotal in shaping global and local client relationships by leading a team to manage multiple payments and liquidity projects to successful completion. You'll lead the charge in onboarding clients onto our channels and solutions, ensuring seamless transitions and driving satisfaction, and will manage several top-tier clients yourself.
As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you'll:
Provide pre-mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilising your deep SME knowledge of Payments, Liquidity, ERP, and Regulatory Solutions
Lead and manage multiple complex projects to on-board clients to for varied Global Payments Solutions products,
Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction
Employ proactive project management methodologies and utilise our scalable organisational design to manage multiple complex and global client projects effectively
Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with clients and senior stakeholders
Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond
Ensure every client can operate their accounts and services as expected, and project expectations are met before a project is completed
Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to Product to improve client experience
Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery
Stay updated on the latest developments in payments products and technology
Act as a role model and escalation point for the team, providing training, support and guidance
Drive the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure
To be successful in this role you should meet the following requirements:
Extensive experience in building effective client relationships and stakeholder management
Proficiency in payments and liquidity product knowledge
Previous project management experience and/or relevant qualifications.
Familiarity with design thinking principles
Ability to manage competing deadlines effectively in real-time
Excellent communication and influencing skills
Proven ability to excel under pressure and drive strategic initiatives forward
Be able to drive project timelines to achieve optimal time to revenue, focusing on high revenue/strategic clients
Ability to represent HSBC at Industry Events and to help position HSBC as a top provider of treasury management services
Ability to simplify and challenge existing processes. Contribute to continuous improvement initiatives to enhance our Net Promoter Score
Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
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