Agent Maestro - Closed Book Pensions Transformation and Agentic Operations in Edinburgh

hackajob is partnering directly with Atos to hire for this role. Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

About the Role

The Agent Maestro is responsible for transforming operational processes across the Closed Book Pensions business through the adoption of Atos Agentic methodologies and intelligent automation. This role owns the complete lifecycle of process transformation, taking business processes through a structured framework of:

• Discover
• Refine
• Simplify
• Optimise
• Agentify

The Agent Maestro will establish the standards, governance, operating model and execution framework required to transition manual and semi-automated pension administration processes into controlled, compliant, agent-driven services. Operating within a highly regulated environment, the role will ensure all agentic solutions are designed with governance, risk management, auditability, customer protection and operational resilience embedded from inception.

Key Responsibilities

• Agentic Transformation Leadership
  • Define and own the Closed Book Pension Agentification Framework.
  • Create a repeatable methodology for identifying, assessing and prioritising candidate processes.
  • Lead transformation initiatives from current-state assessment through to production deployment.
  • Establish transformation roadmaps aligned to business strategy, customer outcomes and regulatory obligations.
  • Drive measurable improvements in cost, quality, productivity, customer experience and risk reduction.
• Process Engineering & Optimisation
  • Analyse end-to-end pension administration processes.
  • Eliminate waste, duplication, complexity and non-value-add activities.
  • Standardise operational procedures across products and servicing functions.
  • Design target-state operating models suitable for autonomous and semi-autonomous agent execution.
  • Define human-agent interaction models and escalation frameworks.
• Agentic Operating Model Design
  • Establish governance frameworks for agentic operations.
  • Define agent roles, responsibilities, decision rights and control boundaries.
  • Design operating models incorporating: Human-in-the-loop controls, Exception handling, Audit management, Regulatory oversight, Service monitoring, Performance measurement.
  • Create standards for agent lifecycle management.
• Regulatory & Risk Governance
  • Ensure all agentic solutions comply with: FCA Consumer Duty, Operational Resilience requirements, Data Protection regulations, Treating Customers Fairly principles, Vulnerable Customer obligations, Outsourcing and third-party governance requirements.
  • Lead risk assessments for all transformation initiatives.
  • Develop control frameworks and risk mitigation plans.
  • Define monitoring and assurance requirements.
  • Support internal audit, risk and compliance reviews.
• Model Office & Testing
  • Design and maintain an Agentic Model Office environment.
  • Develop testing frameworks covering: Process accuracy, Operational resilience, Customer outcomes, Regulatory compliance, Exception management, Business continuity.
  • Establish production readiness criteria.
  • Lead pilot and controlled rollout programmes.
• Stakeholder Leadership
  • Engage with Executive Committees, Customer Committees and Transformation Boards.
  • Build strong partnerships with: Operations, Technology, Risk, Compliance, Legal, Data teams, Service Delivery functions.
  • Act as the organisational authority for agentic transformation.
  • Present business cases, progress reports and outcome metrics to senior stakeholders.
• Benefits Realisation & Performance Management
  • Define success measures for agentic deployment.
  • Establish KPI and KRI frameworks.
  • Monitor: Productivity gains, Customer outcomes, Error reduction, Straight-through processing, Service quality, Regulatory compliance.
  • Deliver continuous improvement plans.

Key Deliverables

• Agentification Methodology
• Process Assessment Framework
• Agentic Operating Model
• Agent Governance Framework
• Model Office Environment
• Risk & Control Framework
• Transformation Roadmaps
• Benefits Realisation Dashboard
• Regulatory Assurance Evidence Packs
• Executive Steering Committee Reporting

Essential Experience

• Significant experience within pensions administration, life & pensions or regulated financial services.
• Extensive business transformation leadership experience.
• Proven track record of operating model design.
• Expertise in process optimisation methodologies.
• Experience implementing automation, AI or digital transformation solutions.
• Strong understanding of operational risk and governance frameworks.
• Experience working within FCA-regulated environments.
• Executive stakeholder management experience.

Essential Skills

• Process Re-engineering
• Lean / Continuous Improvement
• Operating Model Design
• Business Architecture
• Risk & Controls
• Regulatory Compliance
• Change Management
• Stakeholder Engagement
• AI & Agentic Operating Models
• Benefits Tracking
• Executive Communication
• Data-led Decision Making

Success Measures

• 25%+ reduction in manual processing effort across targeted processes.
• Establishment of an enterprise Agentic Transformation Framework.
• Creation of a fully operational Model Office capability.
• Deployment of multiple production-ready agentic services.
• Demonstrable improvement in customer outcomes.
• Reduction in operational risk exposure.
• Successful audit and compliance assurance outcomes.
• Sustainable human-agent operating model embedded into BAU.

Benefits

• 25 days annual leave plus public holidays
• Pension Scheme with employer contributions matched up to 10%
• Private Medical Cover
• Income Protection
• Life Assurance
• Flexible Benefits Programme

Diversity, Inclusion & Accessibility

At Atos, we are committed to creating an inclusive workplace where everyone can thrive. We are proud to be a Care Leaver Friendly Employer. If you require additional support during your application, please speak with your recruiter or contact our dedicated support team. As a Disability Confident Employer, we actively encourage applications from candidates of all backgrounds and abilities. We are committed to providing reasonable adjustments throughout the recruitment and assessment process and aim to ensure candidates who meet the minimum criteria for the role are given the opportunity to demonstrate their capabilities.

Contact Information

If you would like to discuss this opportunity or require recruitment support, please contact: Recruitment Support Team @ Recruiter Elvira Dupcheva @ Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.