Cross-Functional Design Programme Manager

hackajob is partnering directly with HSBC to hire for this role.
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We're currently seeking an experienced professional to join our team in the role of Cross-Functional Design Programme Manager. This role will be based out of London.
This role will lead the end-to-end delivery of cross-functional design programmes within Global Payments Solutions (GPS), aligning Product, Technology, Operations, Risk, Compliance, Data, and Architecture to deliver customer-centred, controlled outcomes. You will establish clear governance, manage dependencies and decisions, and use responsible AI and automation to improve speed, efficiency, and operational performance.
As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you'll:
Own programme scope, plans, milestones, dependencies, resources, risks, and outcomes
Set governance, decision rights, escalation routes, and delivery standards aligned to strategy, customer needs, regulation, and controls
Coordinate cross-functional delivery from discovery to implementation, resolving dependencies and maintaining momentum
Provide decision-ready reporting and recommendations to sponsors and senior stakeholders
Build trusted relationships across business, technology, operations, risk, data, and architecture
Drive timely decisions, resolve trade-offs, and create shared accountability across workstreams
Communicate clearly with executive, delivery, and specialist audiences
Track KPIs, benefits, milestones, risks, issues, decisions, and design quality
Identify delivery constraints early and drive corrective action across workstreams
To be successful in this role you should meet the following requirements:
Proven delivery of complex cross-functional design or transformation programmes in financial services, ideally payments or transaction banking
Strong programme management across planning, governance, dependencies, risk, reporting, and benefits realisation
Ability to integrate customer, business, operational, technology, data, architecture, and control perspectives into end-to-end designs
Strong understanding of payments, customer journeys, operating models, Business architecture and regulation
Excellent senior stakeholder management, facilitation, influencing, and decision-making skills
Ability to simplify complexity, manage ambiguity, and lead multidisciplinary teams through change
Good understanding shaping responsible AI or automation opportunities
London office relocation: Between January and April 2027, many office-based HSBC employees in London will move from either 8 Canada Square or Queen Victoria Street to one of our new sites at St. Paul's or Canary Wharf. Depending on when they join, successful candidates may start at an existing office before moving or join directly at a new location. The specific location cannot be confirmed at advert stage and will be discussed during the recruitment process. This does not apply to branch-based or HSBC Innovation