Client Partner - Health

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

As a Client Partner, you will be responsible for growing a portfolio of strategic accounts within one of our Industry Sectors, specifically in Health. You'll develop a strong understanding of the challenges faced by your clients and work with a multidisciplinary account/pursuit team to support your client to overcome them. For over 15 years we've been delivering health and care digital transformation across national, regional and local organisations. Whether it's legacy modernisation, data and AI or a new digital health product or service, you'll be joining with a deep level of expertise and care for what they do.

You will report to our Industry Director for Health and lead on the creation and execution of a strategic account plan for each of your clients. You'll develop a razor-sharp understanding of your clients' business problems, public sector challenges, department policies and Made Tech's value proposition and be able to communicate this effectively to audiences of varying levels of digital and technology maturity.

You will be expected to identify specific sales opportunities within your accounts and proactively take new ideas to your clients as well as network, gain referrals and outreach to key stakeholders in your target client portfolio. You'll lead on the qualification, pursuit and capture of these opportunities and will personally hold a multi-million pound annual sales target, which depending upon client portfolio, will range from £5M to £20M. You will be expected to exceed your targets every year.

Key Responsibilities:

• Expert in your Client's Business: Understand your client's strategy, goals, and challenges through continual research. Be an expert in GDS ways of working. Regularly meet stakeholders and understand the client organisation.
• Expert in Made Tech Capabilities & Services: Understand our USPs and how they differ from competitors. Build relationships with capabilities and our delivery teams.
• Trusted Advisor: Have empathy with clients, consult to the root cause of the problem, and build personal relationships and trust.
• Leading Account Teams: Develop an Account Strategy that brings value to the client, our team and our business. Motivate the Account Team and ensure account management is delivered to the highest standards.
• Outreach and Networking: Build relationships with a variety of stakeholders and prioritise relationships with key decision makers.
• Sales Leadership: Own revenue goals and have a clear plan to achieve them. Negotiate favourable contracts and working arrangements.

Skills, Knowledge & Expertise:

• A strong track record in developing growth in your strategic accounts and building strong, long-lasting value-based relationships with stakeholders.
• Excellent knowledge of digital service concepts and our markets.
• Expertise in consulting and building strategic account plans.
• A strong track record in winning multiple multi-million-pound contracts.
• Ability to communicate, present and influence credibly and effectively at all levels of the customer organisation.
• NHS and public sector healthcare experience and existing relevant networks would be essential to the role.

We are committed to building a happy, inclusive and diverse workforce. We encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application.

Benefits include:

• 30 days Holiday plus bank holidays
• Flexible Working Hours
• Flexible Parental Leave
• Remote Working options
• Paid counselling and financial advice

Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services.