At a Glance
- Tasks: Lead user research to enhance public services and advocate for user-centred design.
- Company: Join Made Tech, a mission-driven company transforming public services through technology.
- Benefits: Enjoy 30 days of annual leave, flexible hours, and a supportive work environment.
- Other info: Be part of a vibrant community focused on learning and sharing best practices.
- Why this job: Make a real difference in society by improving digital products and services.
- Qualifications: Experience in user research methodologies and strong communication skills required.
Salary: £60,000 - 60,000 per year
Requirements
- We need an experienced Senior User Researcher with confidence working alongside UCD colleagues and professionals outside our service line, including data and technology teams.
- We need experience in user-centred, lean and agile research methodologies, including usability testing, contextual enquiry, rapid research, survey development, measurable and evaluative research, and accessibility and inclusive design.
- We need someone who understands and follows our research standards, the MRS code of practice, and GDPR.
- We need clear communication skills for working with research participants, including explaining GDPR policies.
- We need someone who can support the hiring and onboarding of researchers.
- We value experience in service design, content design, or interaction design.
- We value a proactive approach to learning, sharing knowledge, and giving and receiving constructive feedback.
- We value experience delivering good public services, supporting clients, and contributing to the growth and happiness of a UCD community.
- An SC clearance will be required if successful.
Responsibilities
- Act as the research subject matter expert on a multidisciplinary team, facilitating the end-to-end research process and communicating research decisions to the team and stakeholders.
- Scope research so everyone involved has a shared understanding of what success looks like.
- Select the most appropriate qualitative and quantitative research methods when designing a research project.
- Work as a solo researcher within a multidisciplinary team on client deliveries.
- Advocate for user research within project delivery and with stakeholders.
- Plan research that informs the design of public services that are helpful, usable, and successful.
- Help teams apply a range of methods to analyse research data and synthesise findings.
- Create compelling and actionable insights suited to the research development phase.
- Identify key project stakeholders, build relationships, and keep them updated on research progress.
- Present findings in show and tells and key meetings to project delivery teams and key stakeholders.
- Analyse and interpret research findings so teams can confidently confirm or challenge their understanding of problems and ideas.
- Advocate for teams to make decisions based on research findings.
- Represent our community publicly and internally.
- Contribute to communities of practice by sharing suggestions, approaches, ideas, and best practice.
- Take a proactive approach to learning new research methods and analysis techniques, and share knowledge back to the user research community.
- Seek feedback on your own work and provide constructive feedback to colleagues.
- Help define our design principles through delivering good public services.
Technologies
- Support
- LESS
- Network
- UX UI Design
More
We are Made Tech, and our mission is to use technology to improve society for everyone. We help organisations transform, deliver, and manage world-class digital products and services, with a strong focus on design-led public sector work. Our team is building a community of designers and researchers to support growing demand for a design-led approach to service delivery.
- Smart Tech scheme
- Cycle to Work scheme
- an individual benefits allowance for healthcare cash plan or pension
- 30 days of paid annual leave plus bank holidays
- flexible working hours
- flexible parental leave
- part-time remote working
- paid counselling
- optional social and wellbeing events
If successful, you will need to undertake SC clearance. We are proud of our work across public services, including projects supporting housing repairs, NHS access, and energy performance, and we were recently named a finalist in the Raising the Bar for Workplace Transparency Award.
last updated 31 week of 2026
Senior User Researcher in City of Westminster employer: Hackajob Ltd
At loveholidays, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Product Designer, you'll have the opportunity to contribute to meaningful projects that enhance customer experiences while enjoying a range of benefits, including professional development opportunities and a supportive team environment in a vibrant location. Join us in our mission to make travel accessible for everyone and be part of a company that values your creativity and input.
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher in City of Westminster
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Hackajob Ltd for a Senior User Researcher, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Hackajob Ltd before they go live!
We think you need these skills to ace Senior User Researcher in City of Westminster
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior User Researcher at Hackajob Ltd, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Hackajob Ltd does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Hackajob Ltd. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Hackajob Ltd.
How to prepare for a job interview at Hackajob Ltd
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Hackajob Ltd, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Hackajob Ltd might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Hackajob Ltd!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Hackajob Ltd is looking for.
