Atos Group is a global leader in digital transformation with c. 7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Make a real difference Play a critical role in protecting and restoring services that support millions of customers across government-backed schemes including Tax-Free Childcare, Help to Save, Court Funds Office and Help to Buy. Grow your career Develop expertise in incident management, stakeholder engagement, service improvement and data analytics, with opportunities to influence strategic decisions and progress into senior service management and leadership roles. The Business Incident Manager is responsible for the end-to-end management of business incidents impacting the NS&I B2B account, supporting key services including Tax-Free Childcare (TFC), Help to Save (HTS), Court Funds Office (CFO), and Help to Buy (HTB). The role ensures effective coordination of incident response activities, maintains clear and timely communication with internal stakeholders and clients, and drives continuous improvement through root cause analysis and incident trend reporting. Lead the management of business incidents from identification through to resolution and closure. Ensure incidents are prioritised appropriately based on business impact, risk, and customer detriment. Act as the primary point of contact for incident-related communication within the business and with NS&I/HMRC stakeholders. Translate technical issues into business-impact language for non-technical audiences. Escalate issues appropriately where progress is at risk or impact is increasing. Root Cause Analysis & Continuous Improvement Lead or coordinate the completion of root cause analysis (RCA) for significant incidents. Reporting, Insights & Trend Analysis Produce regular incident reporting, including KPIs, SLA performance, and impact analysis. Provide statistical and trend analysis to identify recurring themes, risks, and service weaknesses. Analytical mindset with experience in data interpretation, reporting, and trend analysis. ITIL desirable). Strong commercial and customer awareness Quality and effectiveness of stakeholder communication Improved service performance through data-led insights Analytical mindset with experience in data interpretation, reporting, and trend analysis. Pension Scheme - contributions matched up to 10% ~ Private medical cover ~ Life Assurance ~25 days paid leave + National Holidays ~ Diversity, Equity & Inclusion Here at Atos, diversity and inclusion are embedded in our DNA.As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants.
Business Coordinator - Remote in Central employer: Hackajob Ltd
JPMorgan Chase is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Lead Site Reliability Engineer, you will not only tackle complex challenges but also benefit from extensive professional development opportunities and a strong commitment to diversity and inclusion. Located in a global financial hub, you'll be part of a team that values your expertise and encourages a culture of continuous improvement and technical excellence.
