At a Glance
- Tasks: Provide top-notch travel consulting for executives and high-value clients.
- Company: Join Perk, a leading platform in travel and spend management.
- Benefits: Enjoy a competitive salary, paid sabbatical, and relocation support.
- Other info: Work in-person three days a week with excellent career growth opportunities.
- Why this job: Make a real impact by delivering exceptional service in a dynamic environment.
- Qualifications: Experience in premium customer service and understanding of contact centre operations.
The predicted salary is between 49500 - 60500 £ per year.
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. We are looking for an outstanding personality in Executive / VIP Business Travel Consulting, who can provide our executives and high-value clients with a true Seven-Star service experience. In this role, it is not just about bookings - Executive Travel is highly personalised, time-critical, and based on trust and relationships.
You ideally bring experience from hospitality, premium travel, or luxury customer service and understand how contact centre operations work: If your service mindset, judgement, and attention to detail are right, we will provide the training.
- Support across multiple channels (phone, chat, email) in a dynamic executive care environment
- Deliver premium service while meeting KPIs such as productivity, handle time, and SLA
- Build long-term relationships through consistently excellent service
- Proven experience in high-touch premium customer service (Executive Travel, Hospitality, Aviation, Luxury Brands)
- Understanding of contact centre metrics such as productivity, efficiency, and CSAT
- Experience dealing with senior stakeholders, C-level, or high-net-worth clients
We offer a four-week paid sabbatical after 5 years and relocation support for a move to one of our hubs.
Interview Process:
- Talent Acquisition Interview - 30 mins Virtual
- Hiring Manager interview - 90 mins Virtual or IRL depending on your location
- Values interview - 30 mins virtual
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. For certain roles, we can help with relocation from anywhere in the world; English is the official language at the office. Please submit your resume in English if you choose to apply. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond.
BUSINESS TRAVEL CONSULTANT (SÉNIOR) in Broughton employer: Hackajob Ltd
At loveholidays, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Product Designer, you'll have the opportunity to contribute to meaningful projects that enhance customer experiences while enjoying a range of benefits, including professional development opportunities and a supportive team environment in a vibrant location. Join us in our mission to make travel accessible for everyone and be part of a company that values your creativity and input.
StudySmarter Expert Advice🤫
We think this is how you could land BUSINESS TRAVEL CONSULTANT (SÉNIOR) in Broughton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hackajob Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hackajob Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace BUSINESS TRAVEL CONSULTANT (SÉNIOR) in Broughton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hackajob Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hackajob Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hackajob Ltd!
How to prepare for a job interview at Hackajob Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
