Account Manager in Birmingham

hackajob is partnering directly with OneAdvanced to hire for this role. We're seeking an ambitious Account Manager to join our talented team at OneAdvanced, a leading software supplier to the UK's social care sector. As a key member of our sales team, you will play a pivotal role in cultivating strategic partnerships with our existing customer base. This role directly contributes to OneAdvanced's mission of "powering the world of work" and shaping the future of social care by influencing sector wide transformation.

As an Account Manager in the Social Care team, you will be responsible for leading the development and execution of strategic account plans for your customer base. You will work closely with our customers to understand their strategic objectives, identify opportunities to create value through our software solutions, and deliver tailored support to ensure their success.

Key Responsibilities

• Develop and maintain strong, strategic relationships with c-suite and key decision-makers within our social care customer base, understanding their business needs and identifying opportunities to drive growth and adoption of our software solutions.
• Cultivate and maintain a deep understanding of our customers' strategic objectives.
• Collaborate with internal stakeholders, including our product development, professional services, and support teams, to ensure that our customers receive seamless, end-to-end support and that our solutions meet their evolving needs.
• Develop and execute strategic account plans, setting clear objectives, targets, and metrics for success, and driving growth through targeted sales initiatives and account management activities.
• Act as a sector ambassador, representing OneAdvanced at industry events and strengthening our reputation in Social Care.
• Proactively manage risks to customer satisfaction and revenue, ensuring long-term partnerships.

A proven track record of success in account management. Experience selling social care software. An understanding and interest in the UK social care sector, including its key challenges, trends, and initiatives. Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, and other stakeholders at all levels. Strong analytical skills, with the ability to interpret data and translate insights into action. Demonstrated ability to balance customer advocacy with commercial outcomes. A self-starter with a strong work ethic, able to work independently and as part of a high-performing team. A customer-centric approach, with a passion for delivering exceptional customer experiences and driving long-term success.

Please note, applicants must have the legal right to work in the UK at the time of application.

Wellbeing benefits include:

• 26 days holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year.
• Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave.
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay.
• 24/7 Employee Assistance Programme for confidential support.
• Private medical insurance for everyone, no medical-history exclusions.
• Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures.
• Income protection: up to 75% salary for 5 years if you ever need it.
• Grow your career with us through SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library.
• Access to external training and apprenticeships.
• Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding.
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger.
• Plus plenty of other flexible benefits to suit your lifestyle on our RewardHub, including ULEV car scheme with 1,000+ models, dental insurance, health cash plan, critical illness cover, partner life cover.

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference.