Job Description About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. \Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. n About the Role
We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven.
The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. n You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS. What Success Looks Like
Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers
Acting as a trusted advisor, not just a booking agent
Managing highly complex, often last-minute travel changes with calm professionalism
Consistently achieving strong CSAT while meeting productivity and efficiency expectations
Demonstrating excellent ownership, judgement, and accountability in every interaction
What You'll Do
End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
Handling urgent and high-impact travel disruptions with speed, empathy, and precision
Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment
Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
Building long-term relationships with Executive travellers through consistent, high-quality service
Collaborating closely with peers to maintain a high-performance, elite service culture
What We're Looking For
Essential:
Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
GDS experience (Amadeus, Sabre, Galileo or similar)
Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
Exceptional communication skills with a polished, confident, and discreet style
Ability to remain calm, decisive, and solutions-focused in high-pressure situations
Strong organisational skills and attention to detail
Desirable:
Experience supporting senior stakeholders, C-suite, or high-net-worth individuals
Exposure to out-of-hours, follow-the-sun, or on-call travel support models
Personal Attributes
Naturally service-oriented with a strong hospitality mindset
High emotional intelligence and sound judgement
Comfortable working autonomously and taking full ownership
Resilient, adaptable, and confident handling ambiguity
Commercially aware and performance-driven without compromising service quality
What we offer
Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your
Business Travel Consultant in Bathgate employer: Hackajob Ltd
JPMorgan Chase is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Lead Site Reliability Engineer, you will not only tackle complex challenges but also benefit from extensive professional development opportunities and a strong commitment to diversity and inclusion. Located in a global financial hub, you'll be part of a team that values your expertise and encourages a culture of continuous improvement and technical excellence.
