At a Glance
- Tasks: Provide 24/7 tech support, diagnose issues, and coordinate with teams to resolve user problems.
- Company: Join Hack The Box, a fast-growing cyber readiness platform.
- Benefits: Flexible remote work, competitive pay, and opportunities for skill development.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Be part of an exciting team that supports users in the cyber security space.
- Qualifications: Strong problem-solving skills and experience in customer support.
The predicted salary is between 30000 - 40000 £ per year.
Hack The Box is seeking a Tech Customer Support specialist to provide 24/7 assistance to HTB users across all products.
You will diagnose issues, reproduce reports, and coordinate with infra, content, and software engineering teams to resolve them.
You will use real-time chat tools to communicate with users, open Jira tickets with reproducible steps, and keep stakeholders updated on progress of complex cases.
This role supports a fast-growing cyber readiness platform.
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Remote Tech Support Engineer — 24/7 Cyber Platform in London employer: Hack The Box
Hack The Box is an exceptional employer that champions a dynamic and inclusive work culture, allowing you to thrive in a fully remote environment while engaging with the vibrant DACH market. With a strong emphasis on employee growth, we offer comprehensive training budgets and private healthcare benefits, ensuring that our team members are well-supported and equipped for success. Join us to be part of a forward-thinking company that values innovation and collaboration in the cybersecurity space.
