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- Tasks: Lead a dynamic team to enhance visitor experiences at the UK's largest arts centre.
- Company: Join the Southbank Centre, a top UK attraction celebrating creativity and diversity.
- Benefits: Enjoy 28 days leave, pension contributions, discounts, and free yoga sessions.
- Why this job: Make a real impact on visitor experiences while working with exciting artists.
- Qualifications: Experience in ticketing operations and strong leadership skills required.
- Other info: We embrace diversity and support your growth in a welcoming environment.
The predicted salary is between 50306 - 50306 £ per year.
Salary: £50,306
Location: London
Help create exceptional visitor experiences, managing a large team and leading operational improvements in one of the nation’s most visited arts centres. We’re the largest arts centre in the UK and one of the nation’s top five visitor attractions. We seek out the world’s most exciting artists, from household names to fresh new talent, and give them space to showcase their best work. We are currently looking for a Senior Ticketing Operations Manager to join our Visitor Experience and Ticketing team on a full‑time permanent contract. This role focuses on the visitor‑facing side of ticketing operations. Ticketing set up and revenue management is not part of the remit, and is led by a separate senior manager, who this person will work closely with.
Key Responsibilities
- Collaborate with the Head of Visitor Experience and Ticketing to inspire, motivate and manage the Ticketing Operations team to deliver a responsive, dynamic and vibrant visitor experience.
- Support the overall Visitor Experience and Ticketing Strategy by monitoring, managing and improving performance of the whole Visitor Experience and Ticketing team.
- Lead on the analysis and response to visitor feedback.
- Lead on projects prioritised by the Head of Visitor Experience and Ticketing.
- Work with all Southbank Centre departments and partners to improve the quality and consistency of the Southbank Centre Visitor Experience and Ticketing operation.
Skills & Experience
- Passion for providing and promoting an excellent experience for visitors.
- Extensive experience of venue ticketing operations and related systems.
- Experience managing and developing a large dynamic team in a visitor‑focused operation.
- Strong leader and problem solver, always leading by example.
- Excellent communications skills.
Benefits
- A minimum 5% pension contribution (up to 9% depending on employee contribution), from day 1 of employment.
- 28 days annual leave, plus bank holidays.
- Enhanced sick pay.
- Enhanced family leave benefits.
- Up to 30% discounts at onsite retail, food and beverage vendors.
- Staff ticket offers for Southbank Centre events.
- Free entry to the Hayward Gallery.
- Free/discounted entry with other reciprocal organisations.
- Free staff yoga sessions.
We welcome and encourage applications from candidates who are under‑represented in the creative industries. We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues. Need reasonable adjustments? Please contact us so we can help make the application process accessible to you.
Senior ticketing operations manager in London employer: Hachette UK
Contact Detail:
Hachette UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ticketing operations manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to visitor experience. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your leadership and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior ticketing operations manager in London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for providing exceptional visitor experiences shine through in your application. We want to see how your passion aligns with our mission at the Southbank Centre!
Tailor Your CV: Make sure your CV highlights your extensive experience in venue ticketing operations and team management. We’re looking for someone who can lead by example, so showcase those leadership skills!
Be Specific About Your Experience: When detailing your past roles, focus on specific achievements that demonstrate your ability to improve visitor experiences. We love numbers and results, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hachette UK
✨Know Your Audience
Before the interview, take some time to research the Southbank Centre and its mission. Understand their commitment to providing exceptional visitor experiences and how your role as a Senior Ticketing Operations Manager fits into that vision. This will help you tailor your responses and show that you're genuinely interested in contributing to their goals.
✨Showcase Your Leadership Skills
As a candidate for a managerial position, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed and motivated teams in the past. Highlight specific instances where your leadership led to improved visitor experiences or operational efficiencies, as this aligns perfectly with the job requirements.
✨Be Ready to Discuss Visitor Feedback
Since the role involves leading on the analysis and response to visitor feedback, come prepared with insights on how you've handled feedback in previous roles. Think about how you can turn negative feedback into positive changes and be ready to discuss strategies for improving visitor satisfaction based on real-life examples.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest and engagement. Consider asking about the current challenges the Ticketing Operations team faces or how they measure success in visitor experience. This not only gives you valuable information but also demonstrates your proactive approach to the role.