EUC Engineer

About Hachette UK

Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. We're made up of 12 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.

What you'll be doing

• Maintain and manage Microsoft services, including Active Directory, Azure AD (ENTRA), SCCM, Intune, and O365.
• Ensure these services operate optimally and securely, with cyber security best practices.
• Maintain our MAC estate using JAMF services.
• Maintain high levels of compliance across our end user estate to adhere to our security policies.
• Work closely with internal stakeholders and external vendors to efficiently deliver projects, ensuring successful implementation within defined timelines and budgets.
• Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components.
• Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
• Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials.
• Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services.
• Stay abreast of emerging technologies and industry trends.
• Provide exceptional customer service and support to all employees regarding EUC-related concerns.
• Maintain Hachette’s identity & access management platform to enable seamless automation for starters, leavers and mover processes.
• Implement, Maintain and Administer a variety of SaaS based solutions as required such as Zoom, Dropbox, DocuSign, Adobe.

Who we are looking for

• Positive, flexible and with a can-do attitude at all times.
• Fully focused on Customer Service Excellence – meeting and exceeding the customers’ expectations.
• Advanced knowledge of Microsoft Active Directory, Azure, O365 and Intune.
• A minimum of 3 years of hands-on experience in these technologies.
• Microsoft associate or expert certification is preferred.
• JAMF Accreditation.
• Strong troubleshooting and problem-solving skills.
• Excellent oral and written communication skills and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.

What we offer

• 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays).
• Private medical insurance.
• Generous pension schemes.
• Rent deposit loans.
• 2 community days per year.
• Summer hours (finishing at 1pm on Fridays during the summer months).
• Retail discounts through Hachette rewards.
• Cycle to Work scheme.
• Eye care vouchers.
• Wide-range training library.
• Development programmes (including mentoring).
• Up to 70% off book purchases.
• A charity bookshelf.
• 12 Staff-led employee networks that are voluntary.
• Season ticket loans.

The role will be based at our Didcot office with a blend of in-office (3 days) and homeworking (2 days) per week.

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

Additional support

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles.