At a Glance
- Tasks: Ensure a seamless user experience across devices and support end-user computing.
- Company: Join Hachette UK, a leading creative powerhouse in book publishing.
- Benefits: Enjoy 28 days of leave, private medical insurance, and discounts on books.
- Other info: Diverse workplace with excellent growth opportunities and community involvement.
- Why this job: Be part of a dynamic team shaping the future of publishing technology.
- Qualifications: Experience with Okta, Microsoft services, and strong troubleshooting skills required.
The predicted salary is between 36000 - 60000 £ per year.
About Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. We’re made up of 10 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We’re also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.
Hachette Children’s Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools. Hachette UK is part of Hachette Livre, the world’s third largest trade and educational publisher. In addition to our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean and Ireland. It’s an exciting time to join our business because the publishing market continues to grow and thrive.
Who we are looking for
- Experience/Knowledge
- Experience of Okta, including a strong understanding of starter and leaver process within Okta.
- Advanced knowledge of Microsoft Active Directory, Azure, O365, SCCM and Intune.
- Proven hands-on experience in these technologies.
- Microsoft associate or expert certification is preferred.
- JAMF Accreditation.
- Strong troubleshooting and problem-solving skills.
- Excellent oral and written communication skills and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.
- Personal Attributes/Skills
- Fully focused on Customer Service Excellence – meeting and exceeding the customers' expectations.
- Possess an exceptional level of attention to detail.
What you’ll be doing
- The core purpose of the role of an EUC Engineer is to provide a consistent and reliable user experience across laptops, desktops, mobiles and meeting-room equipment.
- Manage MDMs to enrol, configure, secure, update and support devices across Hachette UK and Hachette India using Intune, SCCM and JAMF.
- Maintain and manage Microsoft services, including Active Directory, Azure AD (ENTRA), SCCM, Intune and O365.
- Ensure these services operate optimally and securely, with cyber security best practices.
- Manage Okta to help maintain Hachette's identity & access management platform to enable seamless automation for starters, leavers and mover processes.
- Maintain our Apple Mac and iPad estate using JAMF services.
- Maintain high levels of compliance across our end-user estate to adhere to our security policies (using Qualys and Crowdstrike reporting where possible to check compliance).
- Work closely with internal stakeholders and external vendors to efficiently deliver projects, ensuring successful implementation within defined timelines and budgets.
- Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components.
- Proactively address any challenges that may arise, striving to minimise downtime and enhance user experience.
- Develop, update and maintain comprehensive technical documentation, including user guides, process documentation and training materials.
- Ensure that all documentation is kept up to date.
- Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services.
- Promote effective communication and cooperation to achieve common goals.
- Provide exceptional customer service and support to all employees regarding EUC-related concerns.
- Act as a primary point of escalation for inquiries to ensure high levels of user satisfaction.
- Implement, maintain and administer a variety of SaaS-based solutions as required such as Zoom, Dropbox, DocuSign, Adobe, etc.
What we offer
- 28 annual leave days per year, increasing to 29 days after 2 years' service and up to 30 days after 5 years' (+ bank holidays)
- Private medical insurance
- Dental insurance
- Generous pension schemes
- Rent deposit loans
- 2 community days per year
- Summer hours (finishing at 1 pm on Fridays during the summer months)
- Retail discounts through Hachette rewards
- Cycle to Work scheme
- Eye care vouchers
- Wide-ranging training library
- Development programmes (including mentoring)
- Up to 70% off book purchases
- A charity bookshelf
- 12 staff-led employee networks that are voluntary, including AgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
- Season ticket loans
- And much more!
This role will be based in our London or Didcot offices.
Our commitment Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know.
End User Compute, Engineer in City of London employer: Hachette UK
Hachette UK is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration within the dynamic publishing industry. With generous benefits such as 28 days of annual leave, private medical insurance, and extensive training opportunities, employees are encouraged to grow and thrive in their careers. The London and Didcot offices provide a stimulating environment where innovation meets tradition, making it an exciting place for those passionate about literature and technology.
StudySmarter Expert Advice🤫
We think this is how you could land End User Compute, Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at Hachette UK on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills, especially around Okta, Active Directory, and Intune. We want to see that you can not only talk the talk but also walk the walk when it comes to troubleshooting and problem-solving.
✨Tip Number 3
Show off your customer service skills! Hachette values a focus on customer service excellence, so be ready to share examples of how you've gone above and beyond to help users in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Hachette UK.
We think you need these skills to ace End User Compute, Engineer in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of End User Compute Engineer. Highlight your experience with Okta, Microsoft Active Directory, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer service focus and problem-solving skills!
Showcase Your Communication Skills:Since you'll be explaining complex tech concepts to non-tech users, make sure your application reflects your excellent communication skills. Use clear language and avoid jargon where possible – we want to see how you can connect with others!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Hachette UK!
How to prepare for a job interview at Hachette UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Okta, Microsoft Active Directory, Azure, and Intune. Be ready to discuss your hands-on experience with these technologies and how you've used them in past roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Service Skills
Since this role is all about providing a great user experience, be prepared to share examples of how you've gone above and beyond for customers in previous positions. Highlight your problem-solving skills and how you’ve handled tricky situations to keep users happy.
✨Communicate Clearly
You’ll need to explain complex technical concepts to non-technical users, so practice simplifying your language. Think of examples where you’ve successfully communicated tech issues or solutions to someone without a tech background. This will demonstrate your interpersonal skills and ability to connect with others.
✨Prepare for Scenario Questions
Expect questions that put you in real-world scenarios related to troubleshooting and managing end-user computing. Think through potential challenges you might face in this role and how you would address them. This will help you showcase your critical thinking and proactive approach.
