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- Tasks: Support users with key publishing systems and resolve queries efficiently.
- Company: Join Hachette UK, a leading creative powerhouse in book publishing.
- Benefits: Enjoy 28 days of leave, generous pension schemes, and discounts on books.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team making a real impact in the publishing world.
- Qualifications: Experience in IT or publishing, with strong analytical and relationship-building skills.
The predicted salary is between 30000 - 42000 £ per year.
About Hachette UK
Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. We are made up of 10 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We are also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.
What you’ll be doing
The Application Support Analyst provides support for the end user experience of some of our key Publishing systems. You will be responsible for day-to-day query resolution and incident management across multiple systems, primarily, but not exclusively, Biblio (our title management system) and DAM (our Digital Asset Management System). You will need to understand the needs of our user base, ensuring timely resolution to tickets raised on our IT Service Management (ITSM) System, as well as involvement in changes to the applications and testing where required to suit business needs and acting as an escalation point with third party suppliers along with testers, BAs, and Support Analysts within the team.
Who we are looking for
You will need to have a background working with IT or Publishing, a high degree of energy, enthusiasm, and commitment to succeed. The role is within a team of testers and Support Analysts working across the suite of our Publishing Systems. The role will require flexibility and analytical skills to contribute towards making a truly great service. You must be able to build and maintain good relationships with those around you and at all levels of the business.
What we offer
- 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
- Generous pension schemes
- Rent deposit loans
- 2 community days per year
- Summer hours (finishing at 1pm on Fridays during the summer months)
- Retail discounts through Hachette rewards
- Cycle to Work scheme
- Eye care vouchers
- Wide-ranging training library
- Development programmes (including mentoring)
- Up to 70% off book purchases
- A charity bookshelf
- Season ticket loans
- 12 Staff-led employee networks that are voluntary, including AgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
- And much more!
This role is based at our London office, with a blend of in-office and homeworking.
Our commitment
Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know.
The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org
Application Support Analyst, Biblio (12 month FTC) employer: Hachette UK
Contact Detail:
Hachette UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst, Biblio (12 month FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the publishing industry, especially those who work at Hachette UK. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for your interview by brushing up on your knowledge of Biblio and DAM systems. Show us you’re not just a tech whiz but also understand how these tools impact the publishing process.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. We love candidates who can think on their feet and tackle issues head-on, so have some examples from your past experiences at the ready.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Application Support Analyst, Biblio (12 month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with IT and publishing, and don’t forget to mention any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how your background makes you a great fit for supporting our publishing systems.
Showcase Your Problem-Solving Skills: Since this role involves query resolution and incident management, be sure to include examples of how you've successfully tackled similar challenges in the past. We love seeing analytical skills in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and shows your commitment to joining our team!
How to prepare for a job interview at Hachette UK
✨Know Your Systems
Familiarise yourself with Biblio and DAM, the key systems you'll be supporting. Understand their functionalities and common issues users face. This will help you demonstrate your technical knowledge and show that you're ready to hit the ground running.
✨Show Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past. Think about specific incidents where you managed queries or improved user experiences. This will highlight your analytical skills and commitment to providing great service.
✨Build Rapport
Since this role involves working closely with various teams, practice building relationships. Be ready to discuss how you’ve collaborated with others in previous roles. Showing that you can connect with people at all levels will set you apart.
✨Embrace Flexibility
The job requires adaptability, so be prepared to discuss how you've handled changing priorities or unexpected challenges. Share stories that showcase your flexibility and willingness to learn, which are crucial for success in a dynamic environment like publishing.