At a Glance
- Tasks: Support users with key publishing systems and resolve queries efficiently.
- Company: Join Hachette UK, a leading creative powerhouse in book publishing.
- Benefits: Enjoy 28 days of leave, generous pension schemes, and discounts on books.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team making a real impact in the publishing world.
- Qualifications: Experience in IT or publishing, with strong analytical and relationship-building skills.
The predicted salary is between 30000 - 42000 £ per year.
About Hachette UK
Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. We are made up of 10 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We are also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.
What you’ll be doing
The Application Support Analyst provides support for the end user experience of some of our key Publishing systems. You will be responsible for day-to-day query resolution and incident management across multiple systems, primarily, but not exclusively, Biblio (our title management system) and DAM (our Digital Asset Management System). You will need to understand the needs of our user base, ensuring timely resolution to tickets raised on our IT Service Management (ITSM) System, as well as involvement in changes to the applications and testing where required to suit business needs and acting as an escalation point with third party suppliers along with testers, BAs, and Support Analysts within the team.
Who we are looking for
You will need to have a background working with IT or Publishing, a high degree of energy, enthusiasm, and commitment to succeed. The role is within a team of testers and Support Analysts working across the suite of our Publishing Systems. The role will require flexibility and analytical skills to contribute towards making a truly great service. You must be able to build and maintain good relationships with those around you and at all levels of the business.
What we offer
- 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
- Generous pension schemes
- Rent deposit loans
- 2 community days per year
- Summer hours (finishing at 1pm on Fridays during the summer months)
- Retail discounts through Hachette rewards
- Cycle to Work scheme
- Eye care vouchers
- Wide-ranging training library
- Development programmes (including mentoring)
- Up to 70% off book purchases
- A charity bookshelf
- Season ticket loans
- 12 Staff-led employee networks that are voluntary, including AgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
- And much more!
This role is based at our London office, with a blend of in-office and homeworking.
Our commitment
Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know.
The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org
Application Support Analyst, Biblio (12 month FTC) employer: Hachette UK
Hachette UK is an exceptional employer that fosters a dynamic and inclusive work environment in the heart of London. With a strong emphasis on employee well-being, we offer a comprehensive benefits package, including private medical insurance and generous annual leave, alongside opportunities for professional growth within the vibrant publishing industry. Join us to be part of a collaborative team that values innovation and creativity, making a meaningful impact in the world of literature.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst, Biblio (12 month FTC)
✨Dive Into the Publishing Community
Get involved with local or online publishing communities. Join forums, attend literary festivals, or participate in panel discussions. This can be a goldmine for meeting industry professionals and hearing about opportunities that aren't advertised yet.
✨Stay Updated with Industry Trends
Follow leading publishing media channels on social media, like Twitter and Instagram. See what tactics and content formats are currently trending. This knowledge can help you tailor your discussions when you're networking or at interviews with companies like Hachette UK.
✨Make Your Passion Visible
If you have a blog or a social media presence focused on books or publishing, use it! Share your thoughts on recent publications, trends in the industry, or interviews with authors. This can showcase your passion and knowledge, making you stand out as a candidate.
✨Hunt for Opportunities on Company Websites
While job boards are useful, don’t forget to go directly to company websites, like Hachette UK. They often post openings there first. Plus, you might find job descriptions that give insight into what skills they really value, which can help you ace that interview.
We think you need these skills to ace Application Support Analyst, Biblio (12 month FTC)
Some tips for your application 🫡
Show Off Your Writing Style:In the publishing-media world, your writing style is your signature. Make sure your CV highlights relevant writing experiences, whether that's published articles, blog posts, or even social media content. Give us a glimpse of your voice and flair for storytelling right from the start!
Include Relevant Projects:Don’t just list your roles; include specific projects you've worked on that demonstrate your skills in editing, research, or content creation. If you've contributed to a magazine or worked on a publication, make that front and centre! It shows you've got hands-on experience in the industry, which we absolutely love.
Tailor Your Cover Letter:Let’s be honest: a generic cover letter is a missed opportunity. Take the time to craft a letter that speaks to why you’re passionate about this role at Hachette UK. Mention what excites you about the publishing-media industry and how your skills align with the job description. We want to see that enthusiasm!
Format Matters!:In the publishing-media sector, presentation is key. Ensure your CV and cover letter are well-organised and visually appealing. Use headings, bullet points, and a clean layout. This isn't just about aesthetics — it shows your attention to detail and professionalism, which we really appreciate at Hachette UK.
How to prepare for a job interview at Hachette UK
✨Know Your Stuff: Be Ready on Industry Trends
Get yourself clued up on the latest trends in the publishing-media world. Think about how digital transformation is impacting the industry, and be ready to chat about relevant examples. This shows you're not just passionate but also informed!
✨Showcase Your Creativity with a Portfolio
Bring along a portfolio that showcases your writing, editing, or design work. Since it’s a full-time role, they’ll want to see how your style fits their brand at Hachette UK. Tailor your presentation to their projects for maximum impact.
✨Brush Up on Editing Techniques
Expect some technical questions about editing styles, proofing techniques, and style guides. They might ask you to solve a practical problem or provide feedback on a piece—know the tools and software commonly used in the industry, and be prepared to discuss them!
✨Express Your Passion for Storytelling
In the publishing-media field, storytelling is key. Be ready to discuss what stories inspire you and why you want to join the team at Hachette UK. Let your enthusiasm shine through; they want to know you're genuinely interested in contributing to their narratives!
