Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve queries and manage incidents for the Alliant Royalties system.
- Company: Join Hachette UK, a leading book publishing powerhouse.
- Benefits: Enjoy 28 days annual leave, private medical insurance, and discounts on books.
- Why this job: Be part of a creative team impacting the publishing industry.
- Qualifications: Analytical skills and a passion for customer service are essential.
- Other info: Flexible working with opportunities for professional development and community involvement.
The predicted salary is between 28800 - 43200 £ per year.
Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.
We are made up of 10 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We are also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.
Our award-winning adult publishing divisions are Orion, Little, Brown, John Murray Press, Hodder & Stoughton, Headline, Octopus, and Bookouture. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors.
Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools.
Hachette UK is part of Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh.
The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland. It’s an exciting time to join our business because the publishing market continues to grow and thrive.
You will be responsible for day-to-day query resolution and incident management relating to Alliant, the Royalties system, used for the management of royalty payments and related financial processes. You will be tasked with understanding the needs of our user base and ensuring timely resolution to tickets raised on our IT Service Management (ITSM) System, as well as involvement in changes to the applications and testing where required to suit business needs.
You will be involved in the development, enhancement, and maintenance of the Alliant application and play a key part in ensuring that the publishing system operates seamlessly and efficiently. You will be responsible for the execution of the monthly financial processes in Alliant which requires some evening and weekend work.
The role encompasses working as a key member of a team of skilled specialists who are responsible for maintaining existing systems, the implementation of new solutions and providing technical input into strategic projects. You will liaise with the business stakeholders and contribute to the ongoing projects by providing technical support and excellent customer service.
The role will require flexibility and analytical skills to contribute towards making a truly great service. You must be able to build and maintain good relationships with those around you and at all levels of the business. This role requires flexibility to work evenings, and some weekends as needed to support critical financial processing cycles, system releases, and issue resolution.
Our staff are our greatest asset, and our benefits reflect this:
- 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
- Private medical insurance
- 2 community days per year
- Summer hours (finishing at 1pm on Fridays during the summer months)
- Retail discounts through Hachette rewards
- Cycle to Work scheme
- Wide-ranging training library
- Development programmes (including mentoring)
- Up to 70% off book purchases
- A charity bookshelf
- 12 Staff-led employee networks that are voluntary
- Season ticket loans
- And much more!
This role can be based at our London office with a blend of in-office and homeworking.
Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know.
The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles.
Alliant Support Analyst (12 month FTC) employer: Hachette UK
Contact Detail:
Hachette UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alliant Support Analyst (12 month FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hachette UK on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by diving deep into Alliant and its functionalities. Show us you understand the role by discussing how you’d tackle common issues or improve processes. We love proactive thinkers!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves incident management, think of examples where you've resolved issues efficiently. We want to see your analytical side in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Hachette UK.
We think you need these skills to ace Alliant Support Analyst (12 month FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Alliant Support Analyst role. Highlight your relevant experience with IT systems and customer service, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it's resolving queries or managing incidents, we want to see how you can bring value to our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless necessary. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application reaches us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Hachette UK
✨Know Your Stuff
Make sure you understand the Alliant system and its role in managing royalty payments. Familiarise yourself with common queries and issues that users might face, as well as how to resolve them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves liaising with business stakeholders and providing excellent customer service, be prepared to share examples of how you've successfully resolved issues in the past. Highlight your ability to build relationships and communicate effectively with different teams.
✨Flexibility is Key
This position requires some evening and weekend work, so be ready to discuss your availability and willingness to adapt. Share any previous experiences where you've had to be flexible with your schedule, especially in high-pressure situations.
✨Demonstrate Your Analytical Skills
The role calls for strong analytical skills to contribute to ongoing projects. Prepare to discuss how you've used data or analysis to solve problems in previous roles. Bring examples of how your analytical thinking has led to successful outcomes.
