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- Tasks: Engage with customers to identify needs and provide solutions via phone and email.
- Company: Hach is a global leader in water quality solutions, committed to sustainability.
- Benefits: Enjoy flexible working hours, career coaching, and a supportive team environment.
- Why this job: Make a real impact on global water quality while growing in a diverse and innovative company.
- Qualifications: Fluent in English with 3 years of administrative experience in a business-to-business setting.
- Other info: Hybrid work model: 3 days in the office, 2 days remote.
The predicted salary is between 28800 - 43200 £ per year.
Are you interested in working for an international and diverse company that is dedicated to sustainability? Are you looking for a friendly and supportive team? If so, read on!
At Hach, we ensure water quality for people around the world. Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family-friendly organization that cares about its people just as it cares about the environment.
We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
We offer:
- Hybrid - Flexible working hours with a 37.5 hours week
- Career coaching and development opportunities
- A strong and supportive team that is looking forward to working with you.
As the Service Support Specialist, you will be proactively interacting with customers over the phone or via email to identify customer needs and determine appropriate action or escalate for further review. Working closely with internal teams, you will be based in our Salford Quays office in Manchester where we have a hybrid working arrangement where the team work together three days a week and work from home the other two.
In this role, a typical day will look like this:
- Manage bespoke Case Management System
- Create work orders for repairs and maintenance
- Create offers for repairs and maintenance in our ServiceMax system
- Create contracts for bench service
- Investigate service finance queries, create credit notes and re-invoicing
- Collaborate with other Service Sales Representatives and Sales teams to improve processes and engage in department Key Performance Indicators (KPIs) through visual management and countermeasures where appropriate
The essential requirements of the position include:
- Fluent or native level in English
- Prior 3 years progressive administrative experience in a business-to-business environment, including experience working with various administrative systems and confident use of PC and software (Office package)
At Hach, we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.
Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Service Support Specialist employer: Hach
Contact Detail:
Hach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Specialist
✨Tip Number 1
Familiarise yourself with Hach's mission and values, especially their commitment to sustainability and water quality. This will help you align your responses during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your customer service skills, particularly in a business-to-business context. Be prepared to discuss specific examples of how you've successfully managed customer interactions and resolved issues in previous roles.
✨Tip Number 3
Network with current or former employees of Hach on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specifics of the Service Support Specialist role.
✨Tip Number 4
Prepare to discuss your experience with administrative systems and software, particularly the Office package and any case management systems. Highlighting your technical proficiency will be crucial in demonstrating your fit for the role.
We think you need these skills to ace Service Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially your administrative skills and any customer service roles. Use keywords from the job description to demonstrate that you meet the essential requirements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for sustainability and your interest in Hach's mission. Mention specific experiences that align with the role of Service Support Specialist and how you can contribute to the team.
Showcase Your Communication Skills: Since the role involves interacting with customers, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've effectively resolved customer queries or collaborated with teams in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Service Support Specialist role.
How to prepare for a job interview at Hach
✨Research Hach's Mission
Before your interview, take some time to understand Hach's commitment to water quality and sustainability. Familiarise yourself with their products and services, as well as their impact on the environment. This will show your genuine interest in the company and its values.
✨Demonstrate Customer Service Skills
As a Service Support Specialist, you'll be interacting with customers regularly. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. Highlight your communication skills and ability to work collaboratively with teams.
✨Familiarise Yourself with Administrative Systems
Since the role requires managing various administrative systems, brush up on your knowledge of case management systems and software like ServiceMax. Be ready to discuss your experience with these tools and how you've used them to streamline processes in previous roles.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, career development opportunities, and how Hach measures success in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.