At a Glance
- Tasks: Engage with customers to identify needs and manage service requests.
- Company: Join Hach, a global leader in water quality and sustainability.
- Benefits: Enjoy flexible working hours, career coaching, and a supportive team.
- Other info: Diverse and inclusive workplace with opportunities for professional development.
- Why this job: Make a real impact on global water safety while growing your career.
- Qualifications: Fluent English and 3 years of administrative experience required.
The predicted salary is between 30000 - 40000 £ per year.
Are you interested in working for an international and diverse company? Are you looking for a friendly and supportive team? If so, read on! At Hach, we ensure water quality for people around the world. Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family-friendly organization that cares about its people just as it cares about the environment.
We offer:
- Hybrid - Flexible working hours with a 37.5 hours week
- Career coaching and development opportunities
- A strong team with many years of service that is looking forward to working with you.
The Service Support Specialist is responsible for proactively interacting with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review and will be based in our Salford Quays office in Manchester, with opportunity to work remotely from home up to two days per week as per company policy.
In this role, a typical day will look like this:
- Manage bespoke Case Management System
- Create work orders for repairs and maintenance
- Create offers for repairs and maintenance in our ServiceMax system
- Create contracts for bench service
- Investigate service finance queries, Create credit notes and re-invoicing
- Collaborate with other Service Sales Representatives and Sales teams to improve processes and engage in department Key Performance Indicators (KPIs) through visual management and countermeasures where appropriate
The essential requirements of the position include:
- Fluent or native level in English
- Prior 3 years progressive administrative experience in a business-to-business environment, including experience working with various administrative systems and confident use of PC and software (Office package)
At Hach, we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.
Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Service Support Specialist in Manchester employer: Hach
Hach is an exceptional employer that prioritises sustainability and employee well-being, offering a flexible, family-friendly work environment in the vibrant Salford Quays area of Manchester. With a strong commitment to diversity and inclusion, Hach fosters a supportive team culture where every associate can thrive through career coaching and development opportunities. Join us to make a meaningful impact on global water quality while enjoying the benefits of hybrid working and a collaborative community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Specialist in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hach. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hach before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Support Specialist in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hach:Your cover letter is your chance to shine! Tell us why you want to work at Hach specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hach!
How to prepare for a job interview at Hach
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
