At a Glance
- Tasks: Engage with customers, manage cases, and create work orders for repairs.
- Company: Hach, part of Veralto, committed to water quality and sustainability.
- Benefits: Flexible working hours, hybrid model, and career development opportunities.
- Other info: Collaborative environment focused on growth and improvement.
- Why this job: Join a supportive team and make a difference in customer service excellence.
- Qualifications: 3 years of administrative experience and proficiency in software tools.
The predicted salary is between 30000 - 40000 £ per year.
Hach, part of Veralto, is dedicated to protecting water quality and driving sustainability. The Service Support Specialist role is based in Salford Quays, Manchester, with the option to work remotely up to two days per week per company policy. You will be part of a flexible, collaborative team focused on delivering customer service and service operations excellence.
Responsibilities
- Proactively interact with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review
- Manage bespoke Case Management System
- Create work orders for repairs and maintenance
- Create offers for repairs and maintenance in our ServiceMax system
- Create contracts for bench service
- Investigate service finance queries, create credit notes and re-invoicing
- Collaborate with other Service Sales Representatives and Sales teams to improve processes
- Engage in department KPIs through visual management and countermeasures where appropriate
Qualifications
- Fluent or native level in English
- Minimum 3 years progressive administrative experience in a business-to-business environment
- Experience with various administrative systems and confident use of PC and software (Office package)
Benefits
- Hybrid – Flexible working hours with a 37.5 hour work week
- Career coaching and development opportunities
- Supportive, collaborative team environment with a focus on growth
Note: This role description remains focused on responsibilities and qualifications necessary to perform the position successfully. The content reflects standard company expectations and does not include non-essential promotional material.
Service Support Specialist in Manchester employer: Hach Lange LTD (UK)
Hach, part of Veralto, is an excellent employer that prioritises employee well-being and professional growth. Located in the vibrant Salford Quays, Manchester, the company offers a flexible working environment with hybrid options, fostering a supportive and collaborative culture. With a strong focus on career development and a commitment to sustainability, Hach provides meaningful opportunities for employees to contribute to water quality protection while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Specialist in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hach Lange LTD (UK). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hach Lange LTD (UK) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Support Specialist in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hach Lange LTD (UK):Your cover letter is your chance to shine! Tell us why you want to work at Hach Lange LTD (UK) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hach Lange LTD (UK)!
How to prepare for a job interview at Hach Lange LTD (UK)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
