At a Glance
- Tasks: Manage and renew service contracts while engaging with customers in a B2B environment.
- Company: Join Veralto, a diverse and innovative company in Manchester.
- Benefits: Enjoy competitive salary, flexible working, and 24 days holiday plus bank holidays.
- Other info: Great career development opportunities and a supportive team culture.
- Why this job: Make an impact by ensuring seamless contract renewals and customer satisfaction.
- Qualifications: 2 years in B2B customer service or contract administration; CRM experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
The Service Contract Renewals Specialist manages and renews a high-volume portfolio of service contracts within the UK & Ireland territory. The role balances structured administrative work with customer interaction in a B2B environment and focuses on on-time renewal performance, contract accuracy, and expansion opportunities.
Responsibilities
- Proactively manage renewal of a large portfolio of service contracts, ensuring quotations are issued 60–90 days before contract expiry.
- Maintain regular customer touchpoints via email and phone to drive high on-time renewal rates.
- Identify contract expansion opportunities by adding newly installed equipment to existing agreements.
- Review commercial terms and contract details in line with company policies, escalating exceptions for approval when required.
- Collaborate with internal stakeholders such as Field Sales, Service Planning, Service Administration, and European Service teams to deliver a seamless customer experience.
- Accurately maintain customer data, contracts and renewal activity in Salesforce/ServiceMax, ensuring high standards of data integrity.
- Track performance against key metrics, particularly on-time renewal rates, using dashboards and reports to prioritise workload.
- Occasionally accompany Field Sales or Service Engineers on customer site visits to build product and service understanding.
Qualifications
- Minimum of 2 years’ experience in a B2B customer service, sales administration, or contract administration role.
- Experience with service contracts, renewals or aftermarket/service organisations.
- Proven ability to manage high-volume, recurring administrative workloads with strong attention to detail and adherence to defined processes.
- Demonstrated experience working with CRM or case-management systems (e.g. Salesforce, ServiceMax or similar).
- Excellent organisational, communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
Benefits & Compensation
- Competitive salary and bonus scheme.
- 24 days of holiday plus bank holidays.
- Flexible hybrid working model (typically 3 days on-site / 2 days remote).
- Professional onboarding, role-specific training, and career coaching and development opportunities.
- Pension scheme and flexible benefits (private health options, dental plans, discounted gym membership, shopping discount schemes).
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. We are an equal opportunity employer and welcome applications from all qualified individuals.
Service Contract Renewals Specialist (Manchester, UK) employer: Hach Lange LTD (UK)
Veralto is an exceptional employer located in the vibrant Salford Quays area of Manchester, offering a dynamic work culture that prioritises employee growth and development. With a competitive salary, flexible hybrid working model, and comprehensive benefits including professional training and wellness options, we empower our Service Contract Renewals Specialists to thrive in their roles while maintaining a healthy work-life balance. Join us to be part of a diverse team that values collaboration and innovation in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Contract Renewals Specialist (Manchester, UK)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Service Contract Renewals Specialist role.
✨Tip Number 2
Prepare for those interviews by researching the company and its services. Understand their contract renewal processes and think about how your experience aligns with their needs. We want you to shine when you get that chance to chat!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you on their radar and shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Contract Renewals Specialist (Manchester, UK)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your B2B customer service or contract administration experience, as this is key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Service Contract Renewals Specialist role. Share specific examples of how you've managed high-volume workloads and maintained customer relationships.
Showcase Your Attention to Detail:Since accuracy is crucial in this role, demonstrate your attention to detail in your application. Double-check for any typos or errors, and ensure your information is presented clearly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Hach Lange LTD (UK)
✨Know Your Contracts
Before the interview, brush up on your knowledge of service contracts and renewals. Familiarise yourself with common terms and conditions, as well as any specific processes the company follows. This will show that you’re proactive and understand the role's requirements.
✨Showcase Your Communication Skills
Since this role involves regular customer interaction, be prepared to demonstrate your communication skills. Think of examples where you've successfully managed customer relationships or resolved issues. Practising clear and concise responses will help you shine.
✨Highlight Your Organisational Skills
The job requires managing a high-volume portfolio, so be ready to discuss how you stay organised. Share specific tools or methods you use to prioritise tasks and maintain data integrity, especially if you have experience with CRM systems like Salesforce or ServiceMax.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you identified expansion opportunities or handled contract discrepancies. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
