At a Glance
- Tasks: Help customers find the right mortgage and provide top-notch advice through live chat.
- Company: Join Habito by Monzo, a forward-thinking company transforming the mortgage industry.
- Benefits: Competitive salary, flexible holidays, remote work, and career progression opportunities.
- Other info: Diverse and inclusive culture with a focus on personal growth and community impact.
- Why this job: Be part of an innovative team shaping the future of mortgages with cutting-edge technology.
- Qualifications: CeMap qualified with 2+ years experience in mortgage broking.
The predicted salary is between 46250 - 46250 £ per year.
We’re transforming mortgages: making them faster and simpler for customers. Our Mortgage Experts (that’s what we call our brokers) are at the heart of everything we do: finding customers the right mortgage, and giving them friendly advice and support the whole way. We’re developing a new breed of brokers, fast-paced, interacting via online live chat, creating an empowering & rewarding environment. All of the manual processes that take you away from your customers are removed or automated.
More about what you’ll do:
- Creating a best in class advice service for all customers - you will do this by assessing customers applications and issuing high-quality recommendations efficiently keeping your customer fully informed throughout the process.
- Providing a 5-star customer experience throughout all interactions putting the customer first & empathising with purpose.
- Delivering a high-quality level of communication via online live chat.
- Managing an ongoing pipeline of applications proactively, efficiently & effectively.
- Working closely with direct Ops colleagues and the wider Habito by Monzo group to deliver the best results for the customer.
- Adhering to quality & compliance standards.
You’ll need to be:
- CeMap qualified with +2 years of experience.
- Whole of market OR multiple lender experience.
- Organised & able to manage multiple cases in a fast-paced environment.
- Flexible and happy to work shifts to maintain an excellent customer experience involving evening and weekends.
The benefits:
- Industry leading basic salary of £46,250 + commission scheme.
- Remote-first working.
- Flexible holiday - 25 days holiday and more if you need it! (this is team dependent).
- Enhanced maternity & paternity leave - for when you plan to start a family.
- Life assurance - 4 x your annual salary.
- Career progression - we help you build your career.
- Contributory pension scheme - We have an ethical pension fund, but you can decide where you put your money.
- International remote working for up to 20 days a year.
- Volunteering - 2 days paid volunteering each year for charity of your choice.
- Sick pay - up to 5 days sick covered each year.
- Casual dress.
- GAYE - Give As You Earn - donate to a charity of your choice via payroll.
We want to hear from everyone. The creative brilliance and ingenuity at Habito by Monzo wouldn’t be possible without a diverse team bringing different perspectives, experience and skills together. If you feel you can do the job, we’d like to hear from you, no matter what your background. We want to foster a culture where everybody feels included, heard, and equal – regardless of age, disability, gender, marital or parental status, race, religion or belief, sex or sexual orientation.
Reliability Expert employer: Habito
At Habito by Monzo, we pride ourselves on being an exceptional employer, offering a remote-first work environment that prioritises flexibility and employee well-being. With industry-leading salaries, generous holiday allowances, and a strong focus on career progression, we empower our Mortgage Experts to thrive in a supportive and innovative culture. Join us in transforming the mortgage experience while enjoying unique benefits like international remote working and paid volunteering days.
