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- Tasks: Help customers find the right mortgage and provide friendly advice through online chat.
- Company: Join Habito, a tech-driven company transforming the mortgage industry.
- Benefits: Competitive salary, flexible holiday, enhanced leave, and international remote work options.
- Why this job: Be part of an innovative team shaping the future of home buying.
- Qualifications: CeMap qualified with experience in mortgage advising and strong organisational skills.
- Other info: Diverse and inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 40000 - 52000 £ per year.
At Habito, we’re transforming mortgages: making them faster and simpler for customers. Our Mortgage Experts (that’s what we call our brokers) are at the heart of everything we do: finding customers the right mortgage, and giving them friendly advice and support the whole way. We’re developing a new breed of brokers, fast-paced, interacting via online live chat, creating an empowering & rewarding environment. All of the manual processes that take you away from your customers are removed or automated.
Want to be part of this amazing journey & help influence the brokerage of tomorrow? Then you may be for us…..
Responsibilities:- Creating a best in class advice service for all customers by assessing customers' applications and issuing high-quality recommendations efficiently, keeping your customer fully informed throughout the process.
- Providing a 5-star customer experience throughout all interactions, putting the customer first & empathising with purpose.
- Delivering a high-quality level of communication via online live chat.
- Managing an ongoing pipeline of applications proactively, efficiently & effectively.
- Working closely with direct Ops colleagues and the wider Habito group to deliver the best results for the customer.
- Adhering to quality & compliance standards.
- CeMap qualified with +1 year of experience.
- Whole of market OR BTL and/or specialist lender experience.
- Organised & able to manage multiple cases in a fast-paced environment.
The years of experience is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated.
The benefits:- Basic Salary £46,250 + commission scheme.
- Flexible holiday - 25 days holiday and more if you need it! (this is team dependent).
- Enhanced maternity & paternity leave - for when you plan to start a family.
- Life assurance - 4 x your annual salary.
- Contributory pension scheme - We have an ethical pension fund, but you can decide where you put your money.
- International remote working for up to 20 days a year.
- Volunteering - 2 days paid volunteering each year for charity of your choice.
- Sick pay - up to 5 days sick covered each year.
- GAYE - Give As You Earn - donate to a charity of your choice via payroll.
Obtaining a mortgage shouldn’t be stressful. That’s why we built Habito. We use breakthrough technology and top tier experts to deliver the most personalised, fast and convenient way to get a mortgage today. All for free. We don’t stop at mortgages, either. Together we’re building whole new ways of buying and owning your home. At Habito, you’ll be a vital part of that future.
We want to hear from everyone. The creative brilliance and ingenuity at Habito wouldn’t be possible without a diverse team bringing different perspectives, experience and skills together. If you feel you can do the job, we’d like to hear from you, no matter what your background. We want to foster a culture where everybody feels included, heard, and equal – regardless of age, disability, gender, marital or parental status, race, religion or belief, sex or sexual orientation.
Mortgage Expert employer: Habito
Contact Detail:
Habito Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Expert
✨Tip Number 1
Get to know Habito inside out! Familiarise yourself with their mission and values. When you chat with them, show that you understand how they’re transforming the mortgage industry and how you can contribute to that journey.
✨Tip Number 2
Practice your online communication skills. Since you'll be interacting via live chat, make sure you can convey information clearly and concisely. Try role-playing scenarios with friends or family to get comfortable with the format.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've provided a 5-star experience in previous roles. Habito is all about putting customers first, so let them know you can do just that.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and genuinely interested in being part of the Habito team.
We think you need these skills to ace Mortgage Expert
Some tips for your application 🫡
Show Your Passion for Mortgages: When you're writing your application, let your enthusiasm for the mortgage industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers find the right mortgage.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any specific qualifications like CeMap and how your past roles have prepared you for this fast-paced environment we thrive in at Habito.
Emphasise Customer Experience: Since providing a 5-star customer experience is key for us, share examples of how you've gone above and beyond for customers in previous roles. This will show us that you understand the importance of empathy and communication in this role.
Keep It Clear and Concise: We appreciate clarity! Make sure your application is well-structured and easy to read. Avoid jargon and keep your sentences straightforward so we can quickly see why you’d be a great fit for our team.
How to prepare for a job interview at Habito
✨Know Your Stuff
Make sure you brush up on your mortgage knowledge, especially around the latest trends and technologies in the industry. Being CeMap qualified is a must, so be ready to discuss your experience and how it relates to the role at Habito.
✨Customer-Centric Mindset
Habito places a huge emphasis on providing a 5-star customer experience. Prepare examples of how you've put customers first in previous roles, and think about how you can demonstrate empathy and understanding during the interview.
✨Showcase Your Communication Skills
Since you'll be communicating via online live chat, practice articulating your thoughts clearly and concisely. Consider doing mock interviews or role-playing scenarios to get comfortable with delivering high-quality communication under pressure.
✨Be Organised and Proactive
The role requires managing multiple applications efficiently. Think of ways you've successfully juggled tasks in fast-paced environments before, and be prepared to share those experiences. Highlight your organisational skills and how you keep track of your workload.
